Alice Zhu
TORONTO,ON
Summary
Accomplished professional with a background in Telephone Customer Service at a renowned purple clay teapot shop in China and investigative roles within municipal administration. Excelled in leveraging bilingual proficiency in English and Mandarin to enhance customer experiences and resolve issues effectively. Demonstrated exceptional team leadership and active listening skills, significantly improving service delivery through insightful customer feedback analysis.
Overview
1
1
year of professional experience
Work History
Telephone Customer Service
A shop selling purple clay teapots in China
SuZhou, JiangSu
06.2023 - 08.2023
- Analyzed trends in customer feedback data to identify areas of focus for improved service delivery.
- Provided customer service by responding promptly to telephone inquiries about claim status.
- Provided customer service in person, via email, telephone, or other communication methods.
Investigator
municipal administration
SuZhou, JiangSu
07.2022 - 08.2022
- Questionnaire to residents about neighborhood amenities, such as whether blind lanes are blocked by cars.
- Make a questionnaire survey to the passers-by in the shopping mall about whether the nearby environment is satisfactory and whether the public facilities are convenient.
- Read out the contents of the questionnaire and guide them to complete it, step by step.
Education
GED -
Toronto Metropolitan University
Toronto, ON04-2026
Skills
- fluent in English and Mandarin (native)
- Friendly customer service
- Resolve customer issues
- team leadership
- active listener
Timeline
Telephone Customer Service
A shop selling purple clay teapots in China
06.2023 - 08.2023
Investigator
municipal administration
07.2022 - 08.2022
GED -
Toronto Metropolitan University
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