Alice Wong
Summary
Skilled in strategic planning and vendor negotiation. Proven track record in enhancing operational efficiency and leading teams to exceed goals. Adept at budget management and fostering client relations, ensuring a safe and productive environment while driving facility improvements.
Experienced Automotive and Heavy Equipment Parts Specialist with proven, top-rated sales performance.
Proficient account management, marketing development, B2B sales, and client relations.
Looking for a position where hybrid or remote is available to allow for my personal requirement at this time.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office & Facilities Manager; Ontario
Vermeer Canada Inc
Brampton, Ontario
03.2016 - Current
- Assist the customer, service, parts and sales teams with technical part inquiries.
- Purchaser for all branch internal purchase needs for all departments: parts, service, warehouse, and office.
- Coordinators for all seasonal company-held Arborist Seminars for our customers.
- Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
- Developed and implemented policies and procedures for maintenance, repair and operations of facilities.
- Maintained records of all building systems including HVAC, plumbing, electrical.
- Assisted in budgeting for preventive maintenance costs associated with operational needs.
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
- Negotiated with vendors regarding pricing on materials required for facility upgrades or repairs.
- Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
- Provided support in the planning of special events held at the facility.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Planned, administered and controlled budgets for equipment and supplies.
- Proficient in EBS, Compass, and extensive knowledge of Microsoft Excel, Word, PowerPoint, and Office.
Service & Marketing Manager
MARS; Meadowvale Auto Repair Specialists
10.2015 - 03.2016
- Created and Managed social media apps
- Daily service scheduling of client and fleet vehicles
- Diagnose automotive problems efficiently base on client initial reporting from automotive experience in troubleshooting
- Work with technicians and fleet management team to issue work orders and ordering of parts for the approved work
- Maintain part returns, warranties and inventory
- Proficient in Protractor & ProDemand; Mitchell1
Branch Assistant Manager
Auto-Camping LTD
11.2012 - 06.2015
- Provide strong leadership to the branch team to create a high performance environment
- Coach, develop and mentor staff, in addition to providing timely reviews and constructive feedback
- Perform duties to ensure the branch runs efficient, cost effective and profitable
- Engage in activities that facilitate the continual growth of branch sales while maintaining gross profit guidelines
- Conduct monthly cycle counts of inventory on a pre-scheduled basis
- Ensure a safe and clean work environment
- Make day-to-day operational decisions
- Opening and closing of branch including daily bank deposit
- Proficient in PartsHandler and all major Fleet & Courier systems
Account Manager
WorldPac Canada
04.2004 - 10.2012
- Delivered customer service, answering inquiries, problem solving, placing orders and providing new product information
- Retained long-term relationships through weekly follow-up calls
- Assist in training new team members with customer service, product knowledge and use of operating system; AS400, Salesforce and SpeedDial
- Helped drive sales goals and achieve increased monthly budget figures
Sales
Marcor / Northern Performance
02.2002 - 04.2004
- Implement business and customer relationship building expectations with uniquely assigned accounts and customers
- Placed special orders and called other stores to find desired items
- Participated in various incentive programs and contests designed to support achievement of production goals
Store Manager
Auto Spot Parts & Tools
02.2001 - 01.2002
- Assign tasks to associates, staffed projects, tracked progress and updated owner and clients as necessary
- Researched and customized service proposals for clients
- Computed sales prices, total purchases and processed payments
Sales Associate
Altrom Canada
03.2000 - 01.2001
- Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day
- Built strong client relationships and provided high value-adding services
Education
Bachelor of Management Analytics - Business Analytics
University of Toronto
Toronto, ON04-1998
Marketing
Humber College
Toronto, ON12-1999
Skills
- Top-rated sales performance
- Strategic planning
- Team Development and Leadership
- Client Relations
- Marketing development
- Multitasking capacity
- Problem-solving aptitude
- B2B Sales
- Facility management
- Budget management
- Vendor negotiation
- Operational efficiency
- Schedule management
- Workplace ergonomics
- Inventory procurement
- Adaptability and flexibility
- Excellent communication
Career Focus
To pursue a highly rewarding career in a healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Certification
- TDG; Transportation of Dangerous Goods, 01/01/15
- Forklift Safety & Propane Cylinder Exchange, 01/01/17
- WHMIS; Workplace Hazardous Materials Information System, 11/01/13
- First Aid; CPR Level C & AED Certified, 0165003842, 10/01/23
- JHSC Certified; Joint Health & Safety Committee, Certified by Ministry of Labour, 10/01/13
Accomplishments
Designed and executed training program for sales and warehouse team, increasing employee productivity and product knowledge., Collaborate with existing and prospective clients to prepare efficient product marketing and sale strategies to drive business development., Manage 25+; Sales & Warehouse. Achieved Branch recognition of Excellence in sales and performance., Consistently received positive feedback. Created repeat business by developing long-term relationships with clients., Handled customer complaints, maintaining a positive experience., Constantly generating additional revenue through skilled sales techniques.
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Full Professional
References
References available upon request.
Timeline
Office & Facilities Manager; Ontario
Vermeer Canada Inc
03.2016 - Current
Service & Marketing Manager
MARS; Meadowvale Auto Repair Specialists
10.2015 - 03.2016
Branch Assistant Manager
Auto-Camping LTD
11.2012 - 06.2015
Account Manager
WorldPac Canada
04.2004 - 10.2012
Sales
Marcor / Northern Performance
02.2002 - 04.2004
Store Manager
Auto Spot Parts & Tools
02.2001 - 01.2002
Sales Associate
Altrom Canada
03.2000 - 01.2001
Bachelor of Management Analytics - Business Analytics
University of Toronto
Marketing
Humber College
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