Alice Wapachee
Mistissini,QC
Summary
Proven team player with a strong work ethic, demonstrated at Mistissini Elder's Home by enhancing guest satisfaction through exceptional service and maintaining high cleanliness standards. Skilled in guest relations and safety protocols, I effectively increased loyalty and safety, ensuring a seamless experience. My initiative and attention to detail have been pivotal in driving continuous service improvement.
Overview
15
15
years of professional experience
Work History
Attendant
Mistissini Elder's Home
Mistissini, QC
09.2009 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Utilized strong interpersonal skills to establish rapport with guests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
- Assisted guests with luggage and transportation arrangements, providing seamless arrival and departure experience.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
- Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
- Supported promotional activities, informing guests of upcoming events and special offers.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Optimized scheduling, accommodating guest requests and preferences to enhance their stay.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Coordinated with maintenance staff to ensure timely repairs, keeping facilities in top condition.
- Streamlined check-in process, reducing wait times and elevating guest satisfaction.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Greeted customers and offered them assistance.
- Enhanced guest experience by providing prompt and courteous service during their visit.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Contributed to team meetings by suggesting improvements for guest service procedures.
- Promptly responded to all requests for assistance.
- Assisted customers with finding items and storing belongings.
- Managed check-in and check-out process of items.
- Responded to guest requests for assistance, toiletries, and personal care items.
Dishwasher
The Lodge
Mistissini, QC
07.2009 - 09.2009
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
No Degree - Secondary 3
La Tuque Residents School
La Tuque, QC05.1985
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety understanding
- Safety awareness
- Initiative and Self-Motivation
- Guest Relations
- Cleaning procedures
- Personal Protection Equipment (PPE)
- Supply Restocking
Languages
English
Native or Bilingual
Cree
Native or Bilingual
Timeline
Attendant
Mistissini Elder's Home
09.2009 - Current
Dishwasher
The Lodge
07.2009 - 09.2009
No Degree - Secondary 3
La Tuque Residents School