Alice Wapachee
Mistissini,QC
Summary
Proven team player with a strong work ethic, demonstrated at Mistissini Elder's Home by enhancing guest satisfaction through exceptional service and maintaining high cleanliness standards. Skilled in guest relations and safety protocols, I effectively increased loyalty and safety, ensuring a seamless experience. My initiative and attention to detail have been pivotal in driving continuous service improvement.
Overview
15
15
years of professional experience
Work History
Attendant
Mistissini Elder's Home
09.2009 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Utilized strong interpersonal skills to establish rapport with guests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
- Assisted guests with luggage and transportation arrangements, providing seamless arrival and departure experience.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
- Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
- Supported promotional activities, informing guests of upcoming events and special offers.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Optimized scheduling, accommodating guest requests and preferences to enhance their stay.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Coordinated with maintenance staff to ensure timely repairs, keeping facilities in top condition.
- Streamlined check-in process, reducing wait times and elevating guest satisfaction.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Greeted customers and offered them assistance.
- Enhanced guest experience by providing prompt and courteous service during their visit.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Contributed to team meetings by suggesting improvements for guest service procedures.
- Promptly responded to all requests for assistance.
- Assisted customers with finding items and storing belongings.
- Managed check-in and check-out process of items.
- Responded to guest requests for assistance, toiletries, and personal care items.
Dishwasher
The Lodge
07.2009 - 09.2009
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
No Degree - Secondary 3
La Tuque Residents School
La Tuque, QC05.1985
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety understanding
- Safety awareness
- Initiative and Self-Motivation
- Guest Relations
- Cleaning procedures
- Personal Protection Equipment (PPE)
- Supply Restocking
Languages
English
Native or Bilingual
Cree
Native or Bilingual
Timeline
Attendant
Mistissini Elder's Home
09.2009 - Current
Dishwasher
The Lodge
07.2009 - 09.2009
No Degree - Secondary 3
La Tuque Residents School
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