Alice Wai Han Kwong
Ottawa,ON
Summary
Team-spirited and highly-motivated job seeker with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Senior Quality Engineer
CSS Pacific Rim Ltd (a Design Group company)
Hong Kong
09.2022 - 02.2023
- Collaborated with other departments such as the product development team to ensure regulatory compliance
- Managed >15 suppliers' quality performance and recommended solutions for resolving quality problems
- Provided training and guidance for internal teams on quality systems, methods and techniques
- Reorganized and revised SOP to streamline processes and improve communication and collaboration with 3rd party laboratories
Quality Specialist
Woolworths Group Asia
Hong Kong
02.2019 - 09.2022
- Established verification procedures for products with sustainable claims (e.g FSC, PEFC, GRS, SCS, USDA, etc.)
- Participated in an internal system migration project, enhanced the system function by debugging and conducting UAT
- Analyzed customer complaints, identified trends in quality issues, root causes, and implemented corrective action plans
- Conducted regular factory audits to ensure compliance with quality standards (e.g. ISO and Woolworths requirements) and procedures
Product Safety and Compliance Coordinator
Hong Kong Connections Ltd (member of the Hobby Lobby family)
Hong Kong
07.2018 - 02.2019
- Managed product testing frequency and priority by working closely with the merchandising team
- Provided artwork comments to the internal teams to make sure labeling compliance with regulatory and Hobby Lobby requirements
Engineer
Intertek Testing Services H.K. Ltd
Hong Kong
08.2014 - 06.2018
- Conducted product design evaluation through risk assessment for premium products
- Provided technical consultation service to global clients (e.g Yum Brands, Hardee's, Chuck E Cheese, etc.)
- Acquired knowledge of the safety standard for toys and other general merchandise products
- Acquired knowledge of factory auditing
Global Sample and Program Deployment Officer
Avery Dennison Hong Kong B.V.
Hong Kong
06.2011 - 08.2014
- Acquired knowledge of the paper printing industry
- Reviewed artworks, press sheets, and product specifications prior to production runs
Education
Six Sigma Green Belt -
Six Sigma Institute
Hong Kong04.2019
Bachelor's Degree - Product Engineering With Marketing
The Hong Kong Polytechnic University
Hong Kong06.2011
Skills
- Team Collaboration
- Problem-Solving Skills
- Agile Methodology
- Root Cause Analysis
- Project Management
- Attention to Detail
- Multitasking and Organization
- Customer Service
- Microsoft Office Expertise
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Additional Information
- Eligible holder of open work permit
- Available immediately
Timeline
Senior Quality Engineer
CSS Pacific Rim Ltd (a Design Group company)
09.2022 - 02.2023
Quality Specialist
Woolworths Group Asia
02.2019 - 09.2022
Product Safety and Compliance Coordinator
Hong Kong Connections Ltd (member of the Hobby Lobby family)
07.2018 - 02.2019
Engineer
Intertek Testing Services H.K. Ltd
08.2014 - 06.2018
Global Sample and Program Deployment Officer
Avery Dennison Hong Kong B.V.
06.2011 - 08.2014
Six Sigma Green Belt -
Six Sigma Institute
Bachelor's Degree - Product Engineering With Marketing
The Hong Kong Polytechnic University
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