Alice Torosian Gharghani
Sylmar
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Eligibility Worker
County Of Los Angeles - Dpss
01.2023 - 06.2023
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Managed processing of financial assistance and food stamp benefits applications.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Processed and certified documents for accuracy and compliance with government regulations.
- Established databases to track, analyze and automate eligibility application processes.
Provider Services Representative
IHSS In Home Support Services
01.2014 - 12.2022
- Assisted clients with daily living skills, Including bathing, grooming, dressing.
- supported clients with mobility and transportation to appointments, ensuring their safety and comfort.
- engaged clients in meaningful activates, enhancing their mental and emotional health through companionship.
- Monitored and documented clients health status, reporting any changes to healthcare.
- Administered medications and monitored clients health.
Administrative Clerk
Vigen Onany & Associates
06.2022 - 09.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Proofread and edited professional documents to fix errors.
- Processed and prepared documents such as business or government forms and expense reports.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Prepress Technician
4over4print
10.2021 - 03.2022
- Abled to work under pressure and solve problem independently.
- Abled to work with software that created for 4over company.
- Worked with second shift team leader on processing due date jobs and also get correct file to ensure client receive their products on time.
- Expedited project completion times with effective prioritization of tasks and efficient multitasking abilities.
- Responsible and handle the second shift by myself.
- Elevated customer trust in our services through careful attention to detail when preparing files for press output.
Education
Bachelor of Science - Business Administration And Management
California State University, Los Angeles
Los Angeles, CA05-2021
Skills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Verbal communication
- Microsoft office
- Data entry
- Documentation and reporting
- Recordkeeping and data input
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Team collaboration
- Schedule management
Certification
IRS Certified Volunteer preparer
Languages
Armenian
Full Professional
Persian
Full Professional
English
Full Professional
Timeline
Eligibility Worker
County Of Los Angeles - Dpss
01.2023 - 06.2023
Administrative Clerk
Vigen Onany & Associates
06.2022 - 09.2022
Prepress Technician
4over4print
10.2021 - 03.2022
Provider Services Representative
IHSS In Home Support Services
01.2014 - 12.2022
IRS Certified Volunteer preparer
Bachelor of Science - Business Administration And Management
California State University, Los Angeles
Similar Profiles
Adrine KhachatrianAdrine Khachatrian
Intermediate Typist Clerk at County Of Los Angeles DPSSIntermediate Typist Clerk at County Of Los Angeles DPSS
GRISELDA LUNAGRISELDA LUNA
Gain Services Worker /E2lite Unit/ Short Term Vocational Liaison at THE COUNTY OF LOS ANGELES, Department Of Public Social ServicesGain Services Worker /E2lite Unit/ Short Term Vocational Liaison at THE COUNTY OF LOS ANGELES, Department Of Public Social Services
JASMINE MOLINAJASMINE MOLINA
Eligibility Worker II at Los Angeles County, DPSSEligibility Worker II at Los Angeles County, DPSS