Alice Sousa

• Answered phone calls and emails to schedule client appointments.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Developed loyal following of clients by providing high-quality services.
• Demonstrated thorough knowledge of all salon products and services.
• Organized sales area and work station to showcase products and boost sales.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Making people look and feel their best

Services included manicures, pedicures, waxing treatments and artificial nails.

• Paid attention to detail for every funeral service
• Setting up markers, landscaping, cleaning of mausoleum, concrete work, shovelling snow, pumping water out of graves, setting up tents, prepare graves, lay sod, watering etc...
• Maintained satellite cemeteries
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.