Alice Scott
Jasper
Summary
Enthusiastic and dedicated customer service professional with over 8 years of experience in fast-paced, dynamic environments. Known for excellent interpersonal skills, a strong work ethic, and the ability to build positive relationships with both customers and team members. Adaptable, motivated, and highly organized, with a flexible approach to new challenges. Currently employed as both a fine dining server and as a customer service assistant at the Fairmont Jasper Park Lodge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Shop / Starter
Fairmont Jasper Park Lodge
06.2025 - Current
- Scheduled and managed tee-times, greeted and checked in guests upon arrival.
- Handled cash transactions accurately, including reconciliation.
- Proactively sold golf shop merchandise and services, maintained product displays.
- Monitored and ordered inventory to maximize revenue and minimize shortages.
Server
Pyramid Lake Aalto Restaurant
04.2025 - Current
- Served in a fine dining restaurant with breakfast, dinner, and banquet service, maintaining high standards of guest experience.
- Performed tableside wine service, bartending duties, and barista service.
- Supported large-scale banquet events, ensuring smooth execution and guest satisfaction.
Activities Desk / Guest Services Representative
Sun Peaks, BC
10.2024 - 04.2025
- Coordinated winter activity bookings, processed payments, and arranged transportation.
- Assisted with equipment rentals, waivers, and safety protocols.
- Provided cross-departmental support in guest services, ticket sales, and inquiries.
Bar & Restaurant Host
Fairmont Banff Springs
09.2024 - 11.2024
- Welcomed and seated guests while accommodating special requests.
- Balanced server workloads and coordinated food service.
- Delivered engaging service during high tea and dinner presentations.
Children’s Placement Finder
WSCC
09.2023 - 06.2024
- Processed referrals of children and matched them with suitable foster or residential homes.
- Applied attention to detail and IT skills to carry out timely placement searches.
- Worked under pressure, sourcing homes same day when required.
Banquet Server
Tailored Events
03.2022 - 05.2024
- Provided exceptional customer service during banquet events, ensuring guest satisfaction and timely service delivery.
- Coordinated with kitchen staff to guarantee accurate food presentation and adherence to dietary restrictions.
- Set up and dismantled banquet spaces efficiently, adhering to venue specifications and timelines for seamless operations.
- Trained new staff on service protocols and event procedures, fostering a collaborative team environment.
Case Administrator
Ministry of Justice
08.2022 - 09.2023
- Administered referrals and maintained relationships between agencies to reduce reoffending.
- Dealt with service users in crisis, distress, or with inappropriate behavior.
- Arranged appointments and coordinated Sentence Plan implementations.
Assistant Manager
Boots
04.2021 - 08.2022
- Progressed from Customer Service Assistant to Manager, leading a team effectively.
- Created staff schedules, conducted disciplinary meetings, and supported team growth.
- Handled escalated customer complaints with professionalism.
Education
Criminology (First Class Honours) -
University of Roehampton
London, ENG07.2020
Skills
- Outstanding customer service
- Problem solver
- Complaint resolution
- Exceptional communication
- Extensive computer knowledge
- Adaptive team player
- Excellent written and verbal communication skills
- Well-organised
- Trustworthy and reliable
- Compassionate and empathetic
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
Pro Serve
Serving it Right
Full First Aid Training
Class 5 drivers License
Timeline
Front Shop / Starter
Fairmont Jasper Park Lodge
06.2025 - Current
Server
Pyramid Lake Aalto Restaurant
04.2025 - Current
Activities Desk / Guest Services Representative
Sun Peaks, BC
10.2024 - 04.2025
Bar & Restaurant Host
Fairmont Banff Springs
09.2024 - 11.2024
Children’s Placement Finder
WSCC
09.2023 - 06.2024
Case Administrator
Ministry of Justice
08.2022 - 09.2023
Banquet Server
Tailored Events
03.2022 - 05.2024
Assistant Manager
Boots
04.2021 - 08.2022
Criminology (First Class Honours) -
University of Roehampton