Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alice Nunnari

Squamish

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


Overview

6
6
years of professional experience

Work History

Commercial Janitorial Cleaner

ServiceMaster Cleaning & Restoration Services
11.2024 - Current
  • Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
  • Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
  • Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
  • Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.

Administrative Office Coordinator

Black Tusk Fire & Security
12.2023 - 10.2024
  • Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
  • Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
  • Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions.
  • Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
  • Contributed to the enhancement of accounts receivable by diligently monitoring overdue payments and processing phone payments.

Manager on Duty

Peak Provisions Mountain Grocery & Goods
12.2022 - 12.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Store Manager

For Pet's Sake
12.2020 - 12.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Store Associate

Funky Monkey
06.2019 - 12.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Participated in training sessions to stay updated on product information and company policies.

Education

High School Diploma -

Stantonbury Campus
Milton Keynes - England

Skills

  • Office Administration
  • Scheduling appointments
  • Document Preparation
  • Meeting planning
  • Attention to Detail
  • Time Management
  • Inbound phone call handling
  • Documentation and Recordkeeping
  • Data Entry
  • Appointment Scheduling
  • Schedule Management
  • Telephone Etiquette

Languages

English
Native or Bilingual

Timeline

Commercial Janitorial Cleaner

ServiceMaster Cleaning & Restoration Services
11.2024 - Current

Administrative Office Coordinator

Black Tusk Fire & Security
12.2023 - 10.2024

Manager on Duty

Peak Provisions Mountain Grocery & Goods
12.2022 - 12.2023

Store Manager

For Pet's Sake
12.2020 - 12.2022

Store Associate

Funky Monkey
06.2019 - 12.2020

High School Diploma -

Stantonbury Campus

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