Alice-Michelle Uwamaliya
Winnipeg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Student Research Assistant
The University of Winnipeg
01.2024 - Current
- Organize research materials, maintaining a well-ordered workspace conducive to productivity.
- Conduct extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
- Customize research instruments to better capture nuanced data, enriching depth of research analysis.
- Contribute to development of research proposals, aligning with strategic objectives and securing project approvals.
- Support grant writing efforts, securing essential funding for groundbreaking research projects.
- Improve data collection methods with introduction of innovative survey techniques.
Customer Service Representative
Intouch CX
12.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Receptionist
Actionmarguerite Inc.
06.2021 - 06.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
Teaching Assistant
Norwood French Immersion Preschool
01.2018 - 12.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Worked under direction of licensed teacher in and outside of classroom.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Education
Bachelor of Arts - Psychology
The University of Winnipeg
Winnipeg, MB10.2021
Skills
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Extensive experience in support roles
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Call Documentation and transfers
- Data Entry and Maintenance
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
Nature nurtures
Enjoys nature, listens to rainfall and Avid reader.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Student Research Assistant
The University of Winnipeg
01.2024 - Current
Customer Service Representative
Intouch CX
12.2021 - 10.2023
Receptionist
Actionmarguerite Inc.
06.2021 - 06.2023
Teaching Assistant
Norwood French Immersion Preschool
01.2018 - 12.2021
Bachelor of Arts - Psychology
The University of Winnipeg
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