Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Alice Lin
Vancouver,BC
Summary
Overview
13
years of professional experience
Work History
Mercedes Benz Vancouver, BC
Administrator
02.2009 - 09.2010
Job overview
- Entered and maintained departmental records in company database.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
- Supported General Sales Manager's with proactive correspondence management, document coordination and customer relations.
- Reconciled account files and produced monthly reports to keep GSM and Headquarter informed about office operations.
The BMW StoreVancouver, BC
Lease Renewal Manager
05.2005 - 01.2009
Job overview
- Worked with Lease customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction by resolving Lease issues.
- Developed team communications and information for meetings.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Prepared meeting materials and took clear notes to distribute to Sales manager's.
Stephane de Raucourt ShoesVancouver, BC
Store Manager
11.2000 - 01.2005
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Completed point of sale opening and closing procedures.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
VersaceVancouver, BC
Sales Representative
03.1998 - 08.1999
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
Langera CollegueVancouver, BC
BBA from Marketing Management
06.2001
University Overview
Skills
- Expense Monitoring
- Team Building and Leadership
- Attention to Detail
- Project Management
- Multiple Priorities Management
- Work Planning and Prioritization
- Verbal and Written Communication
- Resourceful and Analytical
- Goal Setting
- Relationship Development
- Honest and Ethical
- Events Coordination
Timeline
Administrator
Mercedes Benz
02.2009 - 09.2010
Lease Renewal Manager
The BMW Store
05.2005 - 01.2009
Store Manager
Stephane de Raucourt Shoes
11.2000 - 01.2005
Sales Representative
Versace
03.1998 - 08.1999
Langera Collegue
BBA from Marketing Management
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