Alice Langi
Pittsburg
Summary
With over 15+ years of experience in office environments, successfully handling confidential tasks and streamlining routine office operations to maximize efficiency. Proven managerial experience consistently meeting high standards of company needs, expectations, and customer service. Eager to apply skills and passion to a company prioritizing future growth and development of employees.
Overview
20
20
years of professional experience
Work History
Client Services Representative
Wolters Kluwer Lien Solutions
06.2022 - Current
- Handled inbound/outbound calls/emails with clients and DMV's around the U.S. to resolve client orders in a rapid manner.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Due to my high attention to detail I was tasked by management to audit completed transactions by end of month, resulting in recovering thousands of dollars in missed revenue.
- Efficient in using multiple screens, Salesforce, DDI Technology, Outlook, Excel, Word and Teams.
Title Express Processor R1
Copart Inc
10.2021 - 06.2022
- Responsible for assisting auto insurance companies with the procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners via phone and emails.
- Initial and Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed.
- One call/email resolution. Always ensured full review of issue and provided options.
- Accurately followed Copart and Customer requirements/guidelines.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Supported team members in their tasks, contributing to overall team success.
Cross Utilized Agent
SkyWest Airlines
07.2019 - 09.2021
Assistant General Manager
Copart Inc.
12.2013 - 07.2019
- I began Copart as a DMV Title Clerk and worked my way up to Assistant General manager
- Under the direction of my General Manager, I was responsible for assisting in leading 3 Office Managers, 5 Office Supervisors and a team of nearly 60 employees at the time
- My duties included but were not limited to the following: Hiring, training, employee yearly reviews, corrective actions, utilize ADP for timecards/reviews/promotion's/etc
- Resolve/assist with complex issues regarding DMV title transfers, utilize Expense Watch for office expense, assist in the da-to-day operations to ensure performance is within the department/Copart/customers' needs/standards
- Motivated, trained, and disciplined employees to maximize performance.
Motor Vehicle Field Representative
Department of Motor Vehicles
09.2004 - 10.2012
- Worked with customers in a fast-paced environment to interpret, apply, and explain provisions of the Vehicle Code and the regulations, policies, and procedures of the Department of Motor Vehicles (DMV) pertaining to the licensing of drivers, registering and titling of vehicles and vessels, licensing of vehicle dealers, manufacturers, and dismantlers, the performance of post licensing functions related to problematic drivers.
- Trained as the back-up Control Cashier (incumbents receive, audit and deposit fees collected; perform the quality audit of registration transactions processed; maintain the office accountable item inventory).
- Always took test for all available positions I was qualified for to advance.
Education
Diploma -
Ygnacio Valley High
Concord, CAMedical Assistant Certificate -
Western Career College
Pleasant Hill, CAPhlebotomy Certificate -
Phlebotomy Plus
Walnut Creek, CASkills
- Strong attention to detail
- Data entry experience
- Strong multitasking
- Staff management
- Client relationship building
- Strong empathy
- Effective problem solving
Timeline
Client Services Representative
Wolters Kluwer Lien Solutions
06.2022 - Current
Title Express Processor R1
Copart Inc
10.2021 - 06.2022
Cross Utilized Agent
SkyWest Airlines
07.2019 - 09.2021
Assistant General Manager
Copart Inc.
12.2013 - 07.2019
Motor Vehicle Field Representative
Department of Motor Vehicles
09.2004 - 10.2012
Medical Assistant Certificate -
Western Career College
Phlebotomy Certificate -
Phlebotomy Plus
Diploma -
Ygnacio Valley High
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