ALICE KYASIMIRE
Niagara Falls
Summary
Dynamic professional with extensive experience in hospitality and security, notably at Sheraton Fallsview Hotel. Proven ability in incident reporting and maintaining safety standards while delivering exceptional customer service. Skilled in training staff and optimizing operational efficiency, contributing to enhanced guest satisfaction and a secure environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Sheraton Fallsview Hotel
12.2024 - Current
- Managed guest check-ins and check-outs efficiently to enhance overall customer experience.
- Provided information on hotel amenities and local attractions, improving guest satisfaction scores.
- Addressed guest inquiries and resolved issues promptly, maintaining high service standards.
- Collaborated with housekeeping to ensure timely room availability for arrivals, optimizing operational flow.
- Trained new front desk staff in procedures and customer service best practices, fostering team development.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Security Officer
Sheraton Fallsview Hotel
12.2023 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Monitored hotel premises to ensure guest safety and compliance with security protocols.
- Conducted regular patrols to identify and address potential security risks.
Airport Security Officer
Uganda Civil Aviation Authority (UCAA)
11.2018 - 11.2023
- Conducted thorough security screenings of passengers and luggage to ensure compliance with safety regulations.
- Monitored surveillance systems to detect suspicious activities and potential threats in airport premises.
- Collaborated with law enforcement officials during security incidents, enhancing response effectiveness.
- Assisted in training new staff on security protocols and emergency procedures to maintain operational readiness.
- Evaluated incident reports to identify trends and recommend process improvements for enhanced security operations.
- Led team briefings focused on daily security objectives, fostering communication and alignment among personnel.
Airline Passanger Service Assistant
Uganda National Airlines Company Limited (UNACL)
01.2015 - 12.2021
- Assisted in coordinating passenger check-in processes, enhancing overall efficiency and customer experience.
- Supported baggage handling operations, ensuring timely and accurate delivery of luggage to passengers.
- Facilitated communication between departments, promoting collaboration and streamlining service workflows.
- Managed scheduling for service staff, optimizing resource allocation during peak travel periods.
- Collaborated with team members to streamline service processes, enhancing overall customer satisfaction.
Education
Bachelor of Science - Information Technology
Ndejje University
Kampala Uganda10-2015
Skills
- Report writing
- Incident reporting
- Customer service
- Problem-solving skills
- Oral and written communications
- Administrative support
- General security
- Time management
Certification
- Security Licence - ON Canada
Timeline
Front Desk Agent
Sheraton Fallsview Hotel
12.2024 - Current
Security Officer
Sheraton Fallsview Hotel
12.2023 - 12.2024
Airport Security Officer
Uganda Civil Aviation Authority (UCAA)
11.2018 - 11.2023
Airline Passanger Service Assistant
Uganda National Airlines Company Limited (UNACL)
01.2015 - 12.2021
Bachelor of Science - Information Technology
Ndejje University