Summary
Overview
Work History
Education
Skills
Certification
projects
Languages
references
Timeline
Generic

Alice Keza

Ottawa,ON

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SALES ASSOCIATE

Sunglass Hut
08.2022 - Current
  • Proactively assist customers by answering questions, providing merchandise expertise, processing orders, and handling payments
  • Improved customers shoppers experience by utilizing product knowledge to provide personalized recommendations that increased sales revenue
  • Ensure accurate inventory counts by counting stock and timely identifying and reconciling any discrepancies

CASHIER/CUSTOMER SERVICE

Farm Boy
03.2021 - 08.2022
  • Handling the POS system transactions, including credit, cash, exchange, returns, and refunds, to ensure smooth and accurate cash flows while satisfying the customer's needs
  • Answering phone calls with knowledge of the establishment to ensure the customer is happy and satisfied
  • Respond to customer complaints and solve any issues regarding products and services to ensure customer retention
  • Managed to succeed in the store's IPM (items per minute) goal
  • Developed excellent customer service, communication and problem-solving skills to offer efficient service

PARENT-TEACHER NIGHT TOUR GUIDE (Volunteer)

Immaculata High School
10.2018
  • Ensured that the itineraries were met and that visitors were being informed in an entertaining manner
  • Successfully ensured the safety of each group
  • Controlled visitors' access to the school
  • Answered questions, provided commentary, and explained components and procedures during the tour

SET UP TEAM & WATER STATION (Volunteer)

Canadian Cancer Society
09.2018
  • Assisted in organizing the development of tents and stations for the Run for the Cure
  • Offered water to the participants and runners of the fundraiser
  • Ensuring the participants and customers are satisfied
  • Resolving any issues regarding the services

Education

Bachelor of Commerce - Management

University of Ottawa
Ottawa, ON
08.2024

High School Diploma -

Immaculata High School
Ottawa, ON
06.2019

Bachelor of Commerce - Entrepreneurial Studies

Toronto Metropolitan University
Toronto, ON

Skills

  • Effective communicator
  • Able to adapt to new surroundings
  • Team Leadership
  • Microsoft proficiency
  • Customer service-oriented
  • Result oriented
  • Coordinated
  • Strong problem solver
  • Supply Chain Management
  • Marketing Strategy
  • Consumer Behavior
  • Sales Management
  • Goal Setting
  • Financial Literacy
  • Strategic Thinking
  • Behavior Management
  • Fundraising

Certification

Dean's Honor List

Competitive Intelligence - VoiceOfBusinssAcademy

Ray-Ban Meta Smart Glasses Expert - Leonardo EssilorLuxottica

Oakley Sun Expert - Leonardo EssilorLuxottica

Ray-Ban Sun Expert - Leonardo EssilorLuxottica


projects

Marketing Research

Project Social Innovation Project

Project Management

Winners and Losers of Globalization Project

A Modern Approach to Acknowledging Indigenous Heritage and Celebrating Canada Day

Languages

English
Native or Bilingual
French
Limited Working
German
Elementary

references

Available on request

Timeline

SALES ASSOCIATE

Sunglass Hut
08.2022 - Current

CASHIER/CUSTOMER SERVICE

Farm Boy
03.2021 - 08.2022

PARENT-TEACHER NIGHT TOUR GUIDE (Volunteer)

Immaculata High School
10.2018

SET UP TEAM & WATER STATION (Volunteer)

Canadian Cancer Society
09.2018

Bachelor of Commerce - Management

University of Ottawa

High School Diploma -

Immaculata High School

Bachelor of Commerce - Entrepreneurial Studies

Toronto Metropolitan University

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Alice Keza