Alice Kelso

• Developed and implemented curricula for new courses in alignment with educational standards.
• Created instructional materials to accompany course curricula.
• Collaborated with faculty members to update existing curricula to meet changing needs.
• Provided guidance and support to teachers as they implement new curricula into their classrooms.

• Company Overview: GTA/Halton, ON
• Experience with engaging groups, teaching painting, sculpture and craft techniques
• Provides a safe and open space for people to express emotion and their imaginations
• Creates original artwork in a variety of mediums including oil, acrylic, and watercolor paints, pencils, charcoal, pastels, and markers.

• Instructed classes and workshops with various age groups in diverse artistic mediums.
• Developed curriculum.
• Scheduled shifts according to workload requirements.
• Participated in potential new hire interviewing sessions to help identify qualified candidates.
• Trained new employees on company policies, job duties, and performance expectations.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Maintained the cleanliness and safety within the studio space.
• Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
• Provided guidance and support to team members on operational issues.

• Transcribed audio recordings into written documents with high accuracy and attention to detail.
• Ensured confidentiality and security of all transcribed documents in compliance with regulations.
• Edited and proofread transcribed documents to ensure accuracy and completeness.
• Interpreted poor quality audio recordings using specialized equipment such as noise reduction headsets or amplifiers.
• Transcribed documents and maintained high levels of accuracy.
• Utilized knowledge of medical terminology to accurately document information from the audio recordings.

Provided emotional, social and educational support to individuals in crisis.

• Provided emotional, social and educational support to individuals in crisis.
• Collaborated with other professionals to ensure quality care for clients.
• Built trusting relationships with clients through active listening and empathy techniques.
• Maintained strict data confidentiality and privacy on information related to individuals.
• Led support groups and facilitated one-on-one meetings with struggling individuals.
• Coordinated activities to promote positive behavior and self-advocacy skills.
• Facilitated group discussions on topics related to mental health awareness.
• Educated clients about available resources and services in the community.
• Maintained accurate records of client interactions and progress notes.

• Developed creative projects and lessons to teach students the basics of ceramics.
• Provided individual guidance to help each student reach their artistic potential.
• Collaborated with other art instructors to create interdisciplinary projects that encouraged creativity among all disciplines.
• Facilitated youth leadership programs.

• Provided customer service to clients regarding wine selection, pricing, and availability.
• Maintained knowledge of current trends in the wine industry to ensure product offerings met demand.
• Oversaw inventory management processes to ensure accurate stock levels were maintained.
• Organized promotional events such as tastings or dinners for customers in order to build brand awareness.
• Ensured compliance with relevant regulations related to the sale of alcoholic beverages.
• Processed payments accurately using point-of-sale systems while adhering to security protocols.

• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.