Alice Innbjor
Cranbrook,BC
Summary
Customer-driven Installation Technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning and scheduling. Experienced Installation Technician familiar with telephone, internet, and television. Dedicated to always getting the job done correctly and efficiently. Looking for a new position and/or a post-Telus career.
Overview
26
26
years of professional experience
Work History
Installation and Service Technician
Telus
West And East Kootenays, BC
02.2007 - 07.2023
- Conducted on-site installation of equipment and services for customers.
- Provided technical support to customers over the phone or in person.
- Performed troubleshooting, testing, repairs and maintenance on customer systems.
- Maintained accurate records of all service calls, installations and repairs.
Call Center Operator
Telus
Lower Mainland , BC
05.1997 - 02.2007
- Answered incoming calls from customers and provided information about products or services.
- Assisted customers with inquiries, complaints, orders, billing issues, technical support, and other customer service related issues.
- Responded to customer emails in a timely manner.
- Researched required information using available resources.
- Greeted customers warmly upon answering incoming calls while maintaining professionalism at all times.
- Adhered to company policies and procedures when handling customer interactions.
Education
Serving It Right Certification
Online12.2023
Hairstylist
Raymond Academy of Hairdressing
Vancouver, BCHigh School Diploma -
W.L. Seaton Secondary School
Vernon, BCSkills
- Telecommunications
- Installation Planning
- Installation Tools
- Assembly and Installation
Timeline
Installation and Service Technician
Telus
02.2007 - 07.2023
Call Center Operator
Telus
05.1997 - 02.2007
Serving It Right Certification
Hairstylist
Raymond Academy of Hairdressing
High School Diploma -
W.L. Seaton Secondary School
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