Alice Hategekimana
Edmonton
Summary
Enthusiastic and passionate job seeker with over 5 years of service in community outreach experience and fair experience in restaurant and retail! Smart and capable with compassionate heart. Highly organized with dedication to achievement. Currently a student at the University of Alberta.
Overview
2
2
years of professional experience
Work History
Creative Team Volunteer
The Project
09.2024 - Current
- Conducting updates to social media profiles to boost company online presence with social media team.
- contributed in creating eye-catching visual assets for social media posts, increasing shareability and reach.
- Developed a consistent brand voice for social media channels, fostering community growth.
- Supported photography team in capturing high-quality images through precise positioning of subjects and background during the service and after events.
- Created Reels, TikTok etc for social media content.
Fan Experience Host
Oilers Entertainment Group
08.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized attention.
- Handled guest inquiries, ensuring all questions were addressed effectively.
- Scanning tickets with a joyous attitude, maintaining a positive environment
- Enhanced guest experience with thorough knowledge of venue policies.
- Addressed customer concerns or complaints promptly, resulting in improved overall guest experience.
Server Assistant
Earls Kitchen + Bar
03.2024 - 08.2024
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Guest Experience
KDAYS
07.2023 - 07.2024
- Worked summer '23 & '24 KDAYS
- Accurately processed cash and credit card transactions, maintaining proper accounting records.
- Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Maintained up-to-date knowledge of current and upcoming events, providing informed recommendations to patrons.
Hostess
Moxie's
07.2022 - 03.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
Bachelor of Communication Studies -
Macewan University
Edmonton, None04-2027
Skills
- Fluent in Both French and English
- Teamwork/ Team player
- Multi-tasking
- Adapting to fast pace environments
- Kind, compassionate, thoughtful
- Interactive communication skills
- Flexible and comfortable with changing situations
- Honest, reliable, Punctual
Additional Information
Professional Reference
Mr. Ken Forgach
HymningBirds Community Service League Organizer
Edmonton, AB
780-619-1816
Kenforgach@icloud.com
Timeline
Creative Team Volunteer
The Project
09.2024 - Current
Server Assistant
Earls Kitchen + Bar
03.2024 - 08.2024
Fan Experience Host
Oilers Entertainment Group
08.2023 - Current
Guest Experience
KDAYS
07.2023 - 07.2024
Hostess
Moxie's
07.2022 - 03.2023
Bachelor of Communication Studies -
Macewan University
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