ALICE GUZMAN ORTIZ
Banning
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals. Experience in administrative support, office operations, customer service, and scheduling . Bilingual in English and Spanish with strong organizational and communication skills.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor / Acting Supervisor
United States Postal Service
10.2023 - Current
- Supervised customer-service teams and oversaw daily operations ensuring efficient workflow and exceptional service delivery.
- Mentored, trained, and coached employees on service standards, policy adherence, and customer-care procedures.
- Collaborated with leadership to improve morale and performance.
- Communicated with clients via phone and email, confirmed and rescheduled passport appointments.
- Coordinated schedules to ensure adequate staffing during peak times.
City Carrier / Acting Supervisor
United States Postal Service
07.2016 - Current
- Led cross-functional teams during peak operations and implemented process improvements.
- Delivered hands-on training for new employees in service standards, safety, and route efficiency.
- Delivered mail and packages to designated addresses efficiently.
- Resolved delivery issues and ensured customer satisfaction consistently.
- Supervised daily operations of mail processing and distribution activities.
Day care Assistant
Garcia and Williams Day Care
01.2020 - 01.2025
- Provided attentive care for children ages 1-10.
- Planned and implemented educational activities, supported classroom routines, and maintained communication with parents.
Public Safety Assistant
Yaamava' Resort & Casino
10.2015 - 01.2016
- Supported guest and team-member safety while ensuring exceptional service.
- Assisted in emergency coordination and bilingual communication.
Senior Guest Services Representative
Yaamava' Resort & Casino
07.2012 - 10.2015
- Educated guests on programs and promotions, strengthening loyalty and engagement through high-quality service.
- Assisted guests with inquiries and resolved service-related issues.
- Handled cash transactions and processed payments efficiently at the service desk.
Receptionist/Administrative support
Sanborn's West Coast Heating & Air
01.2009 - 08.2012
- Performed administrative and office duties including scheduling, payroll, billing, accounts receivable, and customer service.
- Utilized Microsoft Office Suite to support daily operations and technician dispatch.
- Managed appointment scheduling, confirmations, cancellations, and rescheduling.
Education
Undergraduate Degree - Psychology
Mt. San Jacinto Community College
High School Diploma -
Redlands Senior High School
Skills
- Microsoft Office (Word, Excel, Outlook)
- Conflict Resolution & Customer Retention
- Safety & Supervision of Children
- Schedule management
- Training and mentoring
- Bilingual support
Timeline
Customer Service Supervisor / Acting Supervisor
United States Postal Service
10.2023 - Current
Day care Assistant
Garcia and Williams Day Care
01.2020 - 01.2025
City Carrier / Acting Supervisor
United States Postal Service
07.2016 - Current
Public Safety Assistant
Yaamava' Resort & Casino
10.2015 - 01.2016
Senior Guest Services Representative
Yaamava' Resort & Casino
07.2012 - 10.2015
Receptionist/Administrative support
Sanborn's West Coast Heating & Air
01.2009 - 08.2012
Undergraduate Degree - Psychology
Mt. San Jacinto Community College
High School Diploma -
Redlands Senior High School