Alice Ferrero
Vancouver,BC
Summary
Versatile administrative and operations professional with international experience in office coordination, team leadership, and event logistics. Skilled in workflow organization, record management, customer service, procurement, and vendor coordination. Quick to adapt to new systems and fast-paced environments, with a strong focus on communication, accuracy, and operational efficiency across Italy, Portugal, and Canada.
Overview
6
6
years of professional experience
Work History
Team Leader Manager
Concentrix
Lisbona
09.2025 - 03.2026
- Facilitated daily team meetings to establish clear goals and performance expectations.
- Improved workflows through structured feedback and process optimization, contributing to 6 consecutive months as the top‑performing Italian market team.
- Enhanced collaboration by streamlining communication between teams.
Customer Care & Wine Operations Assistant
International White Truffle Auction
Alba, Italy
01.2020 - 01.2024
- Assisted in preparing auction catalogs and promotional materials for online platforms.
- Facilitated communication between vendors, bidders, and staff to enhance collaboration.
- Supported team in scheduling meetings and maintaining project timelines effectively.
- Coordinated logistics for international truffle auction events and participant communications.
Education
Some College (No Degree) - Project Management Foundations
Concentrix University
Online11-2025
Bachelor of Arts - Bachelor’s Degree in Communication
Università Mercatorum
Italy05-2024
Some College (No Degree) - Advanced English Communication, Interpretation
ILAC College
Toronto, ON07-2022
Skills
- Team leadership
- Team management
- Process improvement
- Performance metrics
- Conflict resolution
- Team Check-ins
Timeline
Team Leader Manager
Concentrix
09.2025 - 03.2026
Customer Care & Wine Operations Assistant
International White Truffle Auction
01.2020 - 01.2024
Some College (No Degree) - Project Management Foundations
Concentrix University
Bachelor of Arts - Bachelor’s Degree in Communication
Università Mercatorum
Some College (No Degree) - Advanced English Communication, Interpretation
ILAC College