Alice Dzvengwe
Kamloops,British Columbia
Summary
Well-organized and responsible, hospitable personnel with 2 years of experience in the Hospitality industry. Can operate in customer-centered and service-provider jobs. Combine outstanding industry knowledge with an effective customer service attitude in person and over the phone.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Klasske's Bistro
09.2023 - Current
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent them to kitchen employees for preparation.
Server
Nemacolin Woodlands Resort
02.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Student Front Office Manager
My Pond Hotel
07.2021 - 09.2021
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Used industry expertise, customer service skills, and an analytical nature to resolve customer concerns and promote loyalty.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Student Food and Beverage Supervisor
My Pond Hotel
01.2021 - 03.2021
- Set and enforce performance and service standards to maintain a consistent, high-quality environment devoted to customer satisfaction.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Addressed customer complaints with a professional demeanor and used communication and problem-solving skills to resolve issues.
Housekeeping Attendant
My Pond Hotel
07.2019 - 09.2019
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
Kitchen Staff Member
My Pond Hotel
07.2019 - 09.2019
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Worked assignments for different kitchen stations and specialized in fries, breading, grilled hamburgers, and pancakes.
Education
Post-Baccaleurate Diploma - Tourism Destination Development
Thompson River University
Kamloops, BC10.2025
Bachelor of Commerce - Hospitality Management
Stenden University
South Africa 05.2023
Skills
- Capable of performing well under pressure and remaining optimistic and productive in the face of adversity
- Adaptability and flexibility in dealing with uncertainty
- Accepting and accommodating of cultural differences and diversity
References
Name : Rebecca Biancardi
Position: Manager of the Peak F&B department
Company name : The Peak Restaurant, Nemacolin Woodlands Resort
Contact : +1 724 329 6087 or +1 724 434 8424
E-mail address : rebecca.biancardi@nemacolin.com
Name : Jean Mervius
Position : Human Resources Management
Company name : Nemacolin Woodlands Resort, Farmington, Pennsylvania
Contact : +1 724 329 6352 or +1 724 221 3864
E-mail address : jean.mervius@nemacolin.com
Name : Bianca Ambraal
Position : Operations Manager
Company name : My Pond Hotel
Contact : +27(0) 71 798 9663
E-mail address : bianca.ambraal@nhlstenden.com
Name : Dr Megan Sharrock
Position : Senior Lecturer
Company name : Stenden South Africa
Contact : 0827788909 or +27 (0) 866044284
E-mail address : megan.sharrock@nhlstenden.com
Timeline
Front of House Employee
Klasske's Bistro
09.2023 - Current
Server
Nemacolin Woodlands Resort
02.2022 - 02.2023
Student Front Office Manager
My Pond Hotel
07.2021 - 09.2021
Student Food and Beverage Supervisor
My Pond Hotel
01.2021 - 03.2021
Housekeeping Attendant
My Pond Hotel
07.2019 - 09.2019
Kitchen Staff Member
My Pond Hotel
07.2019 - 09.2019
Post-Baccaleurate Diploma - Tourism Destination Development
Thompson River University
Bachelor of Commerce - Hospitality Management
Stenden University
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