Alice Bonfield
Brampton,Canada
Summary
Results-driven Network and Systems Administrator known for enhancing system performance by 99% at Massy Distribution. Proficient in network security management and effective communication, leading to improved operational efficiency. Demonstrates expertise in resolving complex technical issues swiftly to maintain optimal network functionality. Committed to fostering collaboration and driving customer satisfaction, as evidenced by contributions at Walmart Canada.
Overview
13
13
years of professional experience
Work History
Utility Billing Specialist
Peel Region
Brampton, Ontario
08.2023 - Current
- Identified and resolved issues to maintain billing accuracy.
- Reorganized accounts following sewer conversions and connections.
- Applied final error corrections to ensure correct billing.
- Managed utility billing inquiries, handling written correspondence, and issues received through the BillingOps inbox, ensuring quick and accurate responses.
- Collaborated with law firms to resolve conflicting information and address closing issues, ensuring smooth communication and accurate data handling.
- Processed and input tenant information into the system, ensuring data accuracy, and timely updates.
CUSTOMER SERVICE MANAGER
Walmart Canada
Brampton, ON
12.2020 - Current
- Developed QR code to increase customer feedback satisfaction by 110%
- Being knowledgeable about all registers operations
- Communicate with management and sales floor associates to maintain Front-end coverage of more than 80%
- Perform daily equipment checks of registers, printers and other peripherals, and liaison with technical support to have resolution
- Provide coaching and training feedback to associates
- Correcting register errors when necessary or required
- Provide friendly work environment for associates and customers
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
NETWORK AND SYSTEMS ADMINISTRATOR
Massy Distribution
Kingston
04.2012 - 01.2020
- Managed network infrastructure of WAN, LAN, VPN, routers and switches.
- Installed and maintained Windows and Unix Servers alongside network devices to ensure optimal network performance.
- Oversaw consistent functionality and reliability of the UPS system.
- Solved technical issues for tablet devices using Android and iOS software.
- Provided detailed analysis reports to the ICT Manager.
- Catalogued both inbound and outbound connectivity specifics.
- Managed Windows and Linux Servers, Active Directory and Microsoft Exchange.
- Executed installation and maintenance of file, print, database, and application servers.
- Ensured prompt resolution of technical problems within 2 hours.
- Executed updates for UNIX and Windows system software.
- Escalated complex problems to appropriate departments.
- Increased optimization, achieving a 99% improvement in overall performance.
- Implemented automated solutions optimizing operations.
- Addressed key challenges in business-critical software solutions.
- Outlined procedures and standards for networks.
- Developed strategies for efficient IT equipment replenishment.
- Adapted work hours for timely emergency resolutions.
- Assisted in planning, executing and assessing emergency response procedures.
- Implemented software solutions ensuring efficient system operations.
- Simplified complex technical concepts for non-technical audiences to enhance comprehension.
Education
Associate of Applied Science - Computer Systems - IS
Humber College
Etobicoke, ON08.2022
Bachelor of Science - Computing W/ Management
University of Technology
Kingston05.2012
Skills
- Network Security Management
- Maintenance Organization and Development
- Monitoring Tools
- Effective Communication
- Diagnosis and Troubleshooting
- Firewall Management
- VMware and Oracle (VM)
- Router Installation and Optimization
- Disaster Recovery Operations
- System Administration
- Technical Support
- Time Management
Training
- CPR Certificate (Rescue 7), 10/2021
- CompTIA Network+, 08/30/14
- MS 20411: Administering Windows Server 2012, 09/16/16
References
References available upon request.
Timeline
Utility Billing Specialist
Peel Region
08.2023 - Current
CUSTOMER SERVICE MANAGER
Walmart Canada
12.2020 - Current
NETWORK AND SYSTEMS ADMINISTRATOR
Massy Distribution
04.2012 - 01.2020
Associate of Applied Science - Computer Systems - IS
Humber College
Bachelor of Science - Computing W/ Management
University of Technology
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