Aliah Jones
Brighton,ON
Summary
Hardworking and highly motivated professional eager to contribute combined knowledge and skills to enhance business performance. Adaptable to different processes and driven to achieve company objectives. Resourceful and results-driven, passionate about fostering growth and efficiency to meet company needs and increase service value. Committed to making a positive impact and helping others.
Overview
3
3
years of professional experience
Work History
Customer Loyalty Representative
Nordia/Bell
10.2023 - 07.2024
- Maintained detailed records of customer interactions, capturing valuable data used for future reference.
- Developed strong relationships with clients, generating repeat business and fostering loyalty.
- Implemented effective retention strategies by closely monitoring and addressing at-risk accounts.
- Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Actively listened to customers concerns while empathizing with their situation, leading to higher levels of satisfaction.
- Managed multiple priorities simultaneously without sacrificing quality of service delivered.
- Conducted thorough research into account history when resolving complex issues, ensuring a comprehensive solution was provided.
- Processed customer transactions efficiently, ensuring accuracy and maintaining company standards.
- Delivered exceptional support by understanding customer's needs and offering tailored solutions.
- Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.
- Reduced response time for client inquiries, enhancing customer satisfaction and trust in the company.
Customer Service Representative
Concentrix/Rogers
02.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed orders for customers
Customer service/Sales representative
Concentrix/PODS Moving and storage
02.2021 - 02.2022
- Customer relations
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
High School Diploma -
Maxwell Heights
Oshawa, ON06-2020
Skills
- Goal oriented
- Communication
- Organization
- Creativity
- Work ethic
- Computer skills
- Customer needs assessment
- Time management
- Attention to detail
- Retention strategies
- Negotiation abilities
- Product & service knowledge
- Analytical thinking
- Problem resolution
Languages
English
Full Professional
French
Elementary
Timeline
Customer Loyalty Representative
Nordia/Bell
10.2023 - 07.2024
Customer Service Representative
Concentrix/Rogers
02.2022 - 07.2023
Customer service/Sales representative
Concentrix/PODS Moving and storage
02.2021 - 02.2022
High School Diploma -
Maxwell Heights
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