Aliah Calabretta
Summary
Friendly and reliable hospitality professional seeking a part-time weekend serving position and recently returning to the workforce after welcoming a baby, with extensive restaurant experience and a strong customer service background. Smart Serve certified and committed to providing attentive, efficient, and positive guest experiences.
Overview
1
1
Certification
Work History
Barista
Pastry Peddlar
2023 - 2024
- Prepared premium coffee and espresso-based beverages to high-quality standards.
- Accurately took customer orders in fast-paced environment to support timely service.
- Delivered friendly, efficient table service to enhance customer experience.
- Coordinated with team members to maintain seamless daily operations.
- Maintained a clean, organized, and welcoming café environment.
- Operated the cash register and completed end-of-shift cashouts.
- Handled payments and balanced the till accurately.
Fundraiser
Public Outreach
2023 - 2024
- Engaged and stewarded donors through effective communication and relationship-building.
- Consistently met and exceeded fundraising targets through persuasive outreach.
- Advocated for missions and initiatives of various NGOs and organizations to raise awareness and support.
- Called DLC and Upgrade leads for campaigns and petitions remotely using RDP to support outreach efforts.
- Scheduled, attended, and contributed to weekly collaboration meetings.
- Participated in ongoing training and continuing education on campaigns.
- Processed daily cashouts accurately and timely to ensure financial accountability.
Cleaner
Sparkle And Shine Residential Cleaning
2021 - 2022
- Delivered residential cleaning services prioritizing quality and client satisfaction.
- Ensured quality control by addressing client needs and incorporating feedback.
- Led and coordinated a small team to maintain high service standards.
- Coordinated transportation, cleaning supplies, and scheduling to optimize operations.
- Successfully attracted and retained clients through online marketing efforts.
- Designed advertisements and maintained an Instagram page to increase visibility.
- Developed engaging social media posts to enhance brand presence.
Receptionist/COVID Screener
St Joseph's At Fleming
2020 - 2022
- Worked in the COVID-19 test center, strictly adhering to PPE and safety protocols.
- Conducted rapid COVID tests for all individuals within the home.
- Staffed COVID screening desk, ensuring timely and accurate screening of individuals upon entry and exit.
- Operated the reception desk, handling incoming calls and managing the switchboard.
- Greeted and directed visitors, ensuring a smooth and secure check-in process.
- Made daily announcements and facilitated emergency codes over the PA system.
- Performed administrative duties and compiled security reports to support operational efficiency.
- Coordinated gift distribution for residents, improving their overall experience.
Education
Business Management Diploma -
Oxford College of Arts, Business, and Technology
Ontario Secondary School Diploma -
Lindsay Collegiate Vocational Institute
Skills
- Order processing
- POS and cash handling
- Customer service excellence
- Guest engagement
- Attention to detail
- Accuracy in tasks
- Maintaining cleanliness
- Multitasking ability
- Team collaboration
- Effective communication
- Composure under pressure
- Professional demeanor
- Friendly disposition
Certification
Smart Serve Certified, 12/26/23 - 12/25/28
Hospitality And Service Skills
- Excellent customer service and guest engagement
- Confident order-taking and POS/cash handling
- Ability to multitask in fast-paced environments
- Strong teamwork and communication with kitchen and front-of-house staff
- Calm, professional, and friendly under pressure
- Detail-oriented with a focus on accuracy and cleanliness
Timeline
Barista
Pastry Peddlar
2023 - 2024
Fundraiser
Public Outreach
2023 - 2024
Cleaner
Sparkle And Shine Residential Cleaning
2021 - 2022
Receptionist/COVID Screener
St Joseph's At Fleming
2020 - 2022
Business Management Diploma -
Oxford College of Arts, Business, and Technology
Ontario Secondary School Diploma -
Lindsay Collegiate Vocational Institute