Alia Mussa
Dorchester,ON
Summary
Proven team player with a strong work ethic, demonstrated at Flying Squirrel Trampoline Park by enhancing customer satisfaction and streamlining workflow. Skilled in safe food handling and effective multitasking, adept at maintaining high hygiene standards. Achieved significant reductions in customer complaint resolution times, showcasing adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Office Administrative / Cashier /Children's Party Host
Flying Squirrel Trampoline Park
08.2021 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Cultivated positive relationships with customers, providing exceptional service and resolving issues promptly.
- Facilitated communication between departments for coordinated efforts on special promotions or events.
- Supported management in inventory control tasks, helping maintain accurate stock levels and reduce shrinkage.
- Streamlined workflow by organizing workspace and maintaining a clean environment.
- Provided backup support to other administrative roles when needed to ensure efficient operations throughout the organization.
- Resolved escalated customer complaints professionally and effectively, preserving client satisfaction and company reputation alike.
- Expedited customer returns process, ensuring timely resolution and minimizing negative impact on sales figures.
- Ensured compliance with all company policies, as well as local, state, and federal regulations regarding cash handling procedures.
Cashier and Kitchen Crew Member
McDonald's Restaurant
08.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Lord Dorchester Secondary School
Dorchester, ON06-2023
Skills
- Teamwork orientation
- Team player attitude
- Work ethic and integrity
- Safe food handling
- Effective multitasking
- Time management skills
- Adherence to guidelines
- Adaptable nature
- Accurate record keeping
Timeline
Office Administrative / Cashier /Children's Party Host
Flying Squirrel Trampoline Park
08.2021 - Current
Cashier and Kitchen Crew Member
McDonald's Restaurant
08.2020 - 08.2021
High School Diploma -
Lord Dorchester Secondary School
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