Alia Jama
Brampton
Summary
Dynamic professional in my position as Co-Director at the Toronto Somali Legal Aid Centre, enhancing legal literacy and community engagement within communities. Proven problem solver with strong verbal communication skills, adept at empowering marginalized communities. A strong interest in policy analysis and governance. Passionate about how policy shapes societies. I aim to contribute meaningful change through research, analysis, and strategic decision-making. My academic background has given me a solid foundation in public policy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Co-Director
Self-employeed
10.2024 - Current
- The Toronto Somali Legal Aid Centre (TSLAC) is a not-for-profit organization that aims to make legal information more accessible to newcomers and immigrants who speak Somali as a first language.
- Committed to providing a holistic, comprehensive legal education to Somali speakers in the GTA. TSLAC's mission is to ensure that all Somalis understand how to navigate the Ontario legal system, empower them to advocate for their rights, and address the challenges they face in their pursuit of justice.
- From this position, I have expanded on my research skills and problem solving particularly in areas related to access to justice, community engagement, and legal literacy. I’ve also deepened my understanding of the intersections between immigration, race, and the law.
Customer Service Representative
Airport and Aviation Services (AAS)
04.2022 - 07.2022
- Greeted passengers in a friendly manner
- Provided superior customer service
- Responsible for assisting passengers with physical/non-physical disabilities
- Solved customer problem with good communication and tact
- Assisted passengers with boarding/departures to ensure a smooth transition
- Supported and lifted passengers onto their wheelchairs by following company’s protocols and procedures
- Managed transferring of passengers through security check points
Education
Bachelor of Arts - Politics And Governance
Toronto Metropolitan University
Toronto12-2025
Skills
- Verbal communication
- Team collaboration
- Microsoft Word
- Customer service
- Time management
- Judgment and decision making
- Written communication
- Visual communication
- General labor skills
- Problem solving
- Research abilities
Languages
English
Native or Bilingual
Somali
Full Professional
Certification
WHMIS (Workplace Hazardous Materials Information System) Certification – 2023
Timeline
Co-Director
Self-employeed
10.2024 - Current
Customer Service Representative
Airport and Aviation Services (AAS)
04.2022 - 07.2022
Bachelor of Arts - Politics And Governance
Toronto Metropolitan University
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