Alia Hyat
Scarborough,ON
Summary
A graduate of Humber College Business Administration Program with proven experience in analyzing data, business mathematical skills and eagerly looking to contribute my strong organization, problem solving and persuasion skills along with my expertise in a dynamic sales environment. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in accounting with an eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Merlot Beauty
09.2022 - Current
- Help customers with inquiries in person and over the phone
- Book appointments for clients over the phone or through our website and social media
- Manage backend system of website to prevent double bookings and make any adjustments needed for staff and clients
- Opening and closing of the cash till
- Manage marketing for the business by posting daily for our Instagram, replying to google reviews, sending out weekly email campaigns
- Maintain cleanliness of clinic
- Count inventory
- Handle payments for appointments and in-store purchases
- Pack online orders and ship out with Canada Post
- Use Microsoft Office for daily administrative tasks
- Use Monday Software for CRM purposes for data entry and to follow up with clients
Customer Service Associate
Enbridge Gas
09.2021 - 08.2022
- Take live move and billing related calls (answering customer billing inquiries)
- Issue credits and debits to accounts when needed
- Issue moves in/out and reversals using the SAP software
- Enter in meter readings and create billing related cases to have adjustments done on customers’ bills
- Book special meter readings for customers
Salesclerk
Value Village
10.2018 - 06.2021
- Contributed to store safety by using my initiative to attention to detail by walking around the store and removing any items that presented tripping standards
- Increased company awareness by signing up 100% valid email club card sign ups
- Increased company sales by 25% for maintaining the register speed standards
- Skilled at working independently and collaboratively in a team environment.
- Cashed customers out
- Helped with general recovery of store
Education
Advanced Diploma - Business Administration
Humber College
Toronto, ON08.2021
Skills
- Excellent Microsoft Office skills (familiar with Microsoft Word, Excel, Powerpoint, Outlook, Sharepoint, WebEx)
- Very familiar with Microsoft Teams
- Very proficient in using SAP software
- Outstanding CRM knowledge using Monday Software
- Very familiar with Wix and Square applications
Timeline
Administrative Assistant
Merlot Beauty
09.2022 - Current
Customer Service Associate
Enbridge Gas
09.2021 - 08.2022
Salesclerk
Value Village
10.2018 - 06.2021
Advanced Diploma - Business Administration
Humber College
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