ALIA GAGNON
Winnipeg,MB
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Focused on managing a large roster of accounts while fostering a unique relationship with each point of contact. Skilled in collaboration, problem-solving, and communication. Continually seeking out a way to improve processes for increased efficiency. Demonstrated ability to lead clients towards common goals while maintaining focus on bottom line results.
Overview
10
10
years of professional experience
Work History
Account Manager
Priceline Partner Solutions
Winnipeg, Manitoba
04.2022 - Current
- Gathered and presented partner feedback to leadership and product teams regarding product releases and API testing.
- Managed a roster of over 40 partners, ranging from SMB to enterprise accounts.
- Identified and pursued opportunities for account growth.
- Collaborated with Technical Account Managers for new launches and feature testing.
- Acted as the main point of contact for all partner concerns and needs.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Provided training and guidance to new Account Managers.
Enterprise Account Manager
Bold Commerce
08.2018 - 04.2022
- Worked with clients to define ongoing product enhancements and design adjustments to meet evolving business needs.
- Maintained a client base by building relationships with enterprise clients, and effectively managing service issues.
- Created presentation materials for sales, customer relations, and management purposes.
- Bridged the relationship between the internal teams and the client.
- Facilitated conversations between external partners, internal development teams, and the support team.
- Spearheaded meetings between the development team and the client to determine future goals and needs.
- Performed regular site audits and SWOT analyses on each client.
- Maintained a roster of 15 to 20 enterprise clients.
Account Support Associate
Market Force Information
04.2017 - 01.2018
- Gathered, organized, and validated client data.
- Assisted the Account Management team by providing administrative support, such as ticket and report creation.
- Documented training processes for future employees.
- Built calculators and report templates within Excel for future report creation.
- Conducted QA on random call centre conversations.
- Answered the client's questions through the Help Desk.
Swing Manager
McDonalds
01.2015 - 04.2017
- Supervision and execution of daily and closing cleaning duties.
- Reconciled daily transactions and balanced cash registers.
- Prepared and led training programs to teach staff various tasks.
- Maintained control of shift operations.
- Kept premises clean and neat by proactively monitoring all areas of operations.
- Managed five to twenty-people throughout a shift.
- Resolved customer inquiries or complaints.
- Reviewed the current inventory and planned the required products needed for the next shipment.
Sales Associate
Victorias Secret
11.2016 - 01.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, product and service information.
- Maintained knowledge of current promotions, exchange guidelines, and refund policies.
- Built trusting relationships with customers by making personal connections.
- Unpacked orders labeled each item and replenished storefront stock.
Optometrists Assistant
Visual Eyes Optometry
06.2016 - 11.2016
- Maintained physical and electronic filing systems to organize and hold customer records.
- Greeted clients and provided intake forms.
- Managed phone calls from clients and delivered informative answers to questions.
- Scheduled client appointments.
- Conducted pretesting for the doctor.
- Organized the filing cabinets to ensure client records were easily accessible.
- Received payments.
Key Holder
Bootlegger
05.2015 - 03.2016
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Compiled weekly monetary reports and records for store managers.
- Maintained store and maintained appearance.
- Performed store opening and closing tasks to comply with the store operations guidelines.
- Assisted customers with locating and securing desired products.
- Addressed customer issues and concerns to find a resolution that worked for both the customer and store.
Education
Project Managment -
University of Manitoba
Winnipeg, None11-2022
Introduction To Programming -
Udacity
02.2022
UX Research -
Udacity
06.2021
High School Diploma -
Grant Park High School
06.2015
Intermediate Sign Language Certificate -
Deaf Centre Manitoba
Hoop Love Coach Certified Instructor -
Hoop Lovers
Personal Trainer -
Manitoba Fitness Council
Skills
Fluent in the G-Suite, Slack, Salesforce, Tableau, Splunk, Zendesk, Jira & Confluence
Experience in Hubspot
Knowledge in CSS, HTML, Python & Javascript
Proficient in Figma and the Adobe suite
Strong written and verbal communication
Relationship builder
Account development
Report building
Organized
Punctual
Marketing
Education and Certifications
other,true,true,other,other
Performance Specialties
- Fire and LED performer specializing in Hula Hoop, Poi, Fans, Dragon Staff, Staff, Rope Dart, and Palm Torches
- Stilt Walker
- Aerialist specializing in Lyra, Silks and Trapeze
Timeline
Account Manager
Priceline Partner Solutions
04.2022 - Current
Enterprise Account Manager
Bold Commerce
08.2018 - 04.2022
Account Support Associate
Market Force Information
04.2017 - 01.2018
Sales Associate
Victorias Secret
11.2016 - 01.2017
Optometrists Assistant
Visual Eyes Optometry
06.2016 - 11.2016
Key Holder
Bootlegger
05.2015 - 03.2016
Swing Manager
McDonalds
01.2015 - 04.2017
Project Managment -
University of Manitoba
Introduction To Programming -
Udacity
UX Research -
Udacity
High School Diploma -
Grant Park High School
Intermediate Sign Language Certificate -
Deaf Centre Manitoba
Hoop Love Coach Certified Instructor -
Hoop Lovers
Personal Trainer -
Manitoba Fitness Council
Similar Profiles
Robin GallagherRobin Gallagher
Associate Director, Key Accounts at Priceline Agoda Global Partner ServicesAssociate Director, Key Accounts at Priceline Agoda Global Partner Services
Kendyl RicoKendyl Rico
Accounting Clerk at Global Partner Solutions LLCAccounting Clerk at Global Partner Solutions LLC
NICHOLAS JONESNICHOLAS JONES
Truck Driver at Sure Shot Transit Solutions Amazon Freight PartnerTruck Driver at Sure Shot Transit Solutions Amazon Freight Partner