Summary

Overview

Work History

Education

Skills

Timeline

Alia Cozzitorto

Brantford,ON

Summary

Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.

Overview

years of professional experience

Work History

Patient Service Representative

Canamerica Imaging

10.2023 - 09.2024

Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Managed patient registration process, confirming data accuracy and completeness.
Answered approximately 30 incoming calls in a courteous and friendly manner.
Streamlined appointment scheduling for increased patient convenience and reduced wait times.

Receptionist

Sol Tanning Med Spa

10.2020 - 07.2024

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Business Development Specialist

Paramount Hiring Firm

01.2023 - 05.2024

Expanded client base by identifying and targeting new business opportunities through market research and analysis.
Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
Used SalesForce to handle current portfolio and prospective leads.
Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.

Brand Ambassador

Karma Casting

09.2018 - 02.2024

Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Administrative Assistant

Lui's Cement

09.2020 - 02.2022

Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

Sales Associate

Dynamite

12.2018 - 12.2020

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.

Hostess/Food Service Worker

Hmailton Golf and Country Club

05.2019 - 11.2019

Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Poll Clerk

Elections Canada

10.2019 - 10.2019

Posted signs, instructions and statutory notices for incoming voters to see.

Checked elector identification and eligibility and marked elector numbers in register.
Attended appropriate training sessions and information briefings.
Maintained ballot secrecy and confidentiality.
Maintained a well-organized polling station, contributing to an efficient and orderly voting environment.