Ali Zeid
Summary
Dedicated and results-driven commerce graduate with a major in marketing and a minor in psychology from Saint Mary's University. Demonstrating a profound commitment to excellence, I bring exceptional cross-cultural communication skills and a proven track record of leadership honed through a diverse array of work experiences and community involvement. Aspiring to contribute as a valuable team member in the marketing sector, I am poised to leverage my communication acumen and strong problem-solving abilities to enhance a company's image and reputation. My unwavering dedication to achieving exceptional results, positions me as a highly sought-after asset in the competitive marketing landscape.
Overview
2
2
years of professional experience
Work History
Sales Lead and Customer Service Representative
Amos Pewter
05.2023 - Current
- Conversed with over 500 customers per day to promote the company's jewellery and recommend the best product for each customer based on their needs
- Performed numerous tours and demonstrations per day for groups of tourists (with safety gear) to illustrate the jewellery-making process and increase foot traffic in the store
- Encouraged returning customers to sign up for newsletters and catalogues to be among the first few informed about special offers and new products
- Computed sales figures diligently, fill out a balance sheet and update the accounts before locking the cashiers and the store at the conclusion of each shift
- Interviewed potential candidates for sales roles at our Halifax branch and filtered them based on fit for the role, confidence, and time availability then reported my analysis to the HR director; then trained the new hires on how to serve customers up to standard
- Trusted by the manager to compute the company's funds and make the weekly deposits to the bank and was personally thanked by the owner.
Marketing Associate
upCVs
01.2023 - 04.2023
- Created photo advertisements, using AI, to promote the company's services and managed posts on social media after taking all my co-worker's opinions and suggestions into account from our discussions
- Researched and segmented the market to pick the best target audience by applying the knowledge gained from my relevant courses
- Contacted loyal customers to offer discounts using different written and oral pitches depending on the client's psychographic
- Discussed the best marketing mix to use with my superiors and subordinates by organizing meetings to accommodate all my colleague's schedules.
Assistant Chef
Kajohn Thai Restaurant
05.2022 - 07.2022
- Altered the recipes of certain dishes on the menu based on customer feedback, to better satisfy the customers' needs
- Persuaded the owner to create a special offer on weekends after seeing the strategy increase traffic for competitor Asian restaurants
- Stocked inventory based on expiration dates and took charge of that role even when the owner was absent, and distributed the roles equally with my colleagues
- Cleaned up all stations every closing shift and took on that responsibility, despite it being a task typically assigned to more mature and experienced staff members
- Learned to effectively communicate with a team of chefs and adapted to the work culture in the kitchen to prepare food as efficiently as possible.
Marketing Intern
ALEX Bank
05.2021 - 08.2021
- Analysed the differences and similarities in marketing strategies between Canada and Egypt
- Gave multiple recommendations to my manager on how to reach prospective credit card clients more effectively
- Worked as an assistant liaison between the bank and marketing agencies for the Ramadan Campaign and adjusted our strategies to suit the festivities and cultural celebrations at the time to create an emotive campaign
- Preformed customer service duties for credit card clients of all different social class and adapted my communications to each
- Trusted to individually processes client data through the Bank CRM system before any of the other interns.
Education
Bachelor of Commerce, with Psychology (Minor) -
Saint Mary's University
Halifax, Nova Scotia04.2023
Skills
- Computer skills - Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Verint etc) and strong experience in virtual meeting platforms (Zoom, Skype, Microsoft Teams etc), as well as internet applications gathered from working, studying, and creating reports remotely
- Communication abilities - Excellent oral and written communication skills ( fluent in multiple languages) developed through marketing course presentations, working in groups, delivery of projects, and living in the most diverse city in the world for over a decade (Dubai)
- Social Intelligence/Interpersonal Skills - Proven experience working with all levels of individuals and using effective methods of communication, all while providing proficient thinking in diversity matters and fostering strong relationships (worked well with people from all over the world and people with disabilities)
- Problem Solver – Took lead role on 2 major projects during Covid after 4 team members dropped out, successfully completed project independently and achieved A grades in both
- Customer Service – Successfully serviced and presented tour demonstrations to hundreds of customers and tourists from all over the world daily at Amos Pewter
- Adaptability - Adapted well as an international student, made the Dean's List in 2019 for excelling in academics and extracurricular sports activities whilst adjusting to a new country and culture
Volunteer Experience
- Active Student Representative - Saint Mary’s University Egyptian Society, Halifax, 09/2022 – Present
- Planner, Sports Intramurals - Saint Mary’s University, Halifax, 09/2019 – 01/2023
- Stall Arranger - Culture Month at DIS, Dubai, 01/2019 – 02/2019
- Camp Organizer - Sports Day at DIS, Dubai, 02/2018 – 03/2018
Timeline
Sales Lead and Customer Service Representative
Amos Pewter
05.2023 - Current
Marketing Associate
upCVs
01.2023 - 04.2023
Assistant Chef
Kajohn Thai Restaurant
05.2022 - 07.2022
Marketing Intern
ALEX Bank
05.2021 - 08.2021
Bachelor of Commerce, with Psychology (Minor) -
Saint Mary's University
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