Ali Youssif
Ottawa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Drive Thru Operator
Otto's BMW
08.2023 - Current
- Enhanced customer satisfaction by providing fast and efficient drive-thru service.
- Collaborated with team members to ensure a smooth workflow during peak hours, reducing wait times.
- Maintained cleanliness of the drive-thru area, promoting a positive image of the establishment.
- Trained new drive-thru attendants on company policies and procedures, contributing to a well-prepared workforce.
- Filling coolant, oil top ups, and windshield washer fluid within the drive thru, to enhance customer satisfaction.
- Making sure the customer was processed in a timely manner, and connecting them with a service advisor to help them with what will need to be serviced that day.
Usher
Algonquin College
10.2022 - 08.2023
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Line Cook/Prep Cook
Clocktower Brew Pub
06.2022 - 10.2022
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Call Center Representative
Ekos Research Associates
03.2020 - 08.2021
- Answering each incoming call with professionalism and proper decorum.
- Resolved conflicts to ensure customer satisfaction 100% of the time.
- Conducted each survey/incoming call with a great deal of respect and kindness.
Education
College Certificate - Pre-Service Firefighter Education And Training
Algonquin College
Ottawa, ON06.2023
High School Diploma -
Launch Secondary School
Ottawa, ON06.2022
Skills
- Stress Tolerance
- Order Accuracy
- Complaint Handling
- Cash Handling Expertise
- Patience and Empathy
- Attention to Detail
- Drive-Thru Equipment Operation
- Interpersonal Skills
- Customer Service Excellence
- Cleanliness Standards
- Effective Communication
- Positive Attitude
Languages
English
Full Professional
French
Limited Working
Arabic
Elementary
Certification
Class Representative - Algonquin College (09/2022 - Present)
FireHawk M7XT Air Mask - Care & Use (09/2022 - Present)
Advanced Bullard Fire Helmet NFPA 1851, 2014 (10/2022 - Present)
High School Valedictorian (09/2021 - Present)
Leadership Award for Outstanding Achievement (06/2022 - Present)
Affiliations
- Cooking
- Reading
- Spending time with my family
- Recriational Basketball
References
References available upon request.
Timeline
Drive Thru Operator
Otto's BMW
08.2023 - Current
Usher
Algonquin College
10.2022 - 08.2023
Line Cook/Prep Cook
Clocktower Brew Pub
06.2022 - 10.2022
Call Center Representative
Ekos Research Associates
03.2020 - 08.2021
College Certificate - Pre-Service Firefighter Education And Training
Algonquin College
High School Diploma -
Launch Secondary School
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