Ali Syed
Pickering,Ontario
Summary
Logistics Operation leader with extensive expertise in an e-commerce fulfillment and Robotics enabled OMNI distribution center management, driving operational excellence and cost optimization. Skilled in leveraging SAP EWM and Power BI for data-driven decision-making, enhancing efficiency, and reducing errors in high-volume environments. Passionate about fostering a collaborative culture and committed to continuous improvement and innovation in logistical processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DC - Operations Specialist
H&M Group
Ajax, Ontario
02.2022 - Current
- Contributed to the development and launch of 700,000 sq
- Feet distribution center from the ground up, collaborating on foundational processes, layout design, and operational workflows
- Spearheaded bi-weekly leadership meetings and prepared/presented weekly performance reviews to senior leadership, driving alignment and informed decision-making
- Established and monitored KPIs, resulting in a 15% improvement in order accuracy and a 10% increase in operational efficiency
- Utilized Power BI tools for inventory management and operational planning, enhancing team productivity through structured reports
- Partnered with cross-functional teams - logistics, transportation, and health & safety to enhance communication and streamline processes
- Drove employee engagement and retention, fostering a positive workplace culture that encourages teamwork, accountability, and professional development
- Ensured compliance with safety and regulatory standards by implementing safety programs and conducting regular audits to maintain a secure working environment
- Oversaw a team of 90+ distribution center associates, fostering an inclusive environment and establishing clear performance metrics
E-Comm. Fulfillment Manager
INC Group of Companies
North York, Ontario
03.2019 - 01.2022
- Successfully led the strategic planning and execution of expansion initiatives, including site selection, facility layout design, and process flow charts
- Managed high-volume fulfillment center operations, increasing order processing efficiency by 20% through process improvements
- Oversee daily operations of the fulfillment center, including receiving, storage, picking, packing, and shipping of products
- Worked with IT, customer service, and logistics teams to enhance operational workflows and reduce fulfillment errors by 12%
- Analyze workflows and processes to identify areas for improvement and efficiency gains
- Leveraged AS400, Excel and BI for data analysis and process management, driving a 10% reduction in operational costs and accuracy in inventory management
- Implemented quality control measures to ensure high accuracy in order fulfillment and improved customer satisfaction ratings
- Recruited, trained, and developed a diverse team of fulfillment staff, fostering a culture of performance and accountability
Area Supervisor
Complete Merchandising Solutions
GTA, Ontario
01.2016 - 02.2019
- Trained team, achieving 99.9% performance adherence, boosting operations by 10%
- Mentored staff across locations, fostering professional growth and team cohesion
- Implemented feedback systems, enhancing individual and team performance
- Pioneered innovative supervision techniques, transforming team dynamics
- Anticipated industry trends, positioning the organization for future success through proactive leadership and strategic planning
- Spearheaded performance optimization initiatives, achieving 99.9% adherence and driving operational efficiency gains of 15%
- Cultivated professional growth across multiple locations, fostering a cohesive team environment and enhancing individual capabilities
- Developed and implemented feedback systems, leading to measurable improvements in individual and team performance metrics
General Manager (Store)
Urban Planet
Mississauga, Ontario
01.2011 - 11.2015
- Managed 30+ team, boosting sales by 12%, enhancing customer satisfaction through first-contact solutions
- Directed diverse team to achieve 12% sales growth, ensuring customer issues resolved immediately
- Oversaw store operations, leading to 12% sales increase, prioritizing first-interaction issue resolution
- Envisioned and executed long-term growth strategies, aligning team efforts with company goals
- Anticipated market shifts to position the store for sustained success and expansion
Education
Master’s - information and communication technology
University of Wollongong
Skills
- Creative Problem Solving
- Performance Reviews
- People Development
- Continuous Improvement
- Data Analytics
- Scheduling
- Knowledge Acquisition
- Defining Requirements
- Analytical Skills
- Business Initiatives
- Team Building
- Payroll Management
Certification
- Project Management Skills for Leaders
- Lean Six Sigma Strategies
Accomplishments
- Received Positive Recognition Certificate three times within a two-year period for significant contributions to the distribution center, including achieving high scores in the Operational Excellence Audit conducted by the Global Audit Team.
- Recognized for developing a productivity dashboard that optimized productivity, reducing cost-per-piece, and for exemplifying the 'One Team' company value during the successful launch of second and third shifts.
Timeline
DC - Operations Specialist
H&M Group
02.2022 - Current
E-Comm. Fulfillment Manager
INC Group of Companies
03.2019 - 01.2022
Area Supervisor
Complete Merchandising Solutions
01.2016 - 02.2019
General Manager (Store)
Urban Planet
01.2011 - 11.2015
Master’s - information and communication technology
University of Wollongong
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