Ali Syed
Missisauga,Ontario
Summary
Collections Officer with fantastic customer service and customer relations skills. Willingness to contribute to the overall team's success. Excellent negotiation skills and remain calm under pressure.
Overview
6
6
years of professional experience
Work History
Account Specialist in Collections
Eden Park Inc. Fairstone Bank
10.2022 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Delivered accurate billing and timely payments across high-volume client accounts.
Senior Collections Officer Remote
Action Collections and Receivables Management
10.2021 - 10.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
Collections Officer
Commercial Credit Adjusters Ltd
08.2017 - 09.2021
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
Courier recruiter
SkipTheDishes
02.2018 - 11.2018
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
Customer Service Representative (Contract)
Kelly Services
07.2017 - 11.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BBA - Commerce
Hailey College of Commerce
Lahore, PK01.2010
Skills
- Word Processing
- Clerical Experience
- Recruiting
- Presentation Skills
- Administrative Skills
- Proficient with Microsoft Office programs including Excel, Power Point and Word Processing
- Can accurately perform general office tasks including faxing, printing, email, filling out request forms, etc
- Customer Service Skills
- Took initiative to go above and beyond a customer's needs
- Able to handle customer issues and complaints in an effective matter
- Able to communicate affectively to reach performance goals
- Good interpersonal communication skills with customers
Additional Information
- Basic Accounting skills
- Presentation skills
- Internet
- Communication Skills
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional
Locations
Missisauga, Ontario
Awards
Collector of the month - 04/01/18 Elite collector - 01/01/20 Elite collector - 02/01/20 Elite collector - 03/01/20 Super collector award - 06/01/20 Super collector Award - 07/01/20
Timeline
Account Specialist in Collections
Eden Park Inc. Fairstone Bank
10.2022 - Current
Senior Collections Officer Remote
Action Collections and Receivables Management
10.2021 - 10.2022
Courier recruiter
SkipTheDishes
02.2018 - 11.2018
Collections Officer
Commercial Credit Adjusters Ltd
08.2017 - 09.2021
Customer Service Representative (Contract)
Kelly Services
07.2017 - 11.2017
BBA - Commerce
Hailey College of Commerce
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