Ali Sleiman
Edmonton
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with almost 3 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Talented Automotive professional with strong background working on all types of vehicles. Quick to identify mechanical issues and complete repairs. Bringing strong work ethic and record of reliability.
Overview
4
4
years of professional experience
Work History
Apprentice Automotive Mechanic
Westend Auto Repair
07.2023 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Mastered the use of specialized tools and equipment, ensuring precision and accuracy during complex repair tasks.
- Enhanced shop efficiency by maintaining a clean and organized workspace, ensuring quick access to tools and equipment.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Changed, rotated, and balanced tires on different types of vehicles.
- Reduced vehicle downtime for clients by completing repairs accurately and efficiently.
- Investigated customer complaints to identify cause of malfunctions.
- Removed Transfer case of all make model vehicles, effectuation and up to code with torque specifications of bolts and screws after reinstallation
- Increased overall shop productivity by assisting team members with their work when possible.
- Utilized diagnostic tools to accurately identify issues with vehicles, leading to faster resolution and improved customer satisfaction.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired and replaced worn and damaged components.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Car Salesperson
Northside Nissan
03.2023 - 06.2023
- Developed strong rapport with customers and created positive impression of business.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
Produce Clerk
Frescho
05.2022 - 08.2022
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Recorded sales information on database to enable tracking history and maintain accurate records.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected produce to update and adjust pricing information.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Auto Mechanic Helper
The Mechanic Shop
01.2020 - 08.2022
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Upheld shop cleanliness standards by routinely disposing waste materials properly and organizing tools after use.
- Bolstered shop reputation with excellent communication skills when interacting with customers during drop-off and pickup times.
- Retained accurate records of purchases, titles and sales.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Education
No Degree - Automotive Service Technician
Northern Alberta Institute of Technology
Edmonton, AB06.2028
High School Diploma -
Queen Elizabeth School
Edmonton, AB06.2022
Skills
- Willing to Learn
- Mechanical Aptitude
- Cost Estimation
- Customer Relationship Management (CRM)
- Vehicle alignment
- Vehicle inspections
- Inventory organizing
- Parts Replacement
- Changing tires
- Issue Resolution
- Mechanical Troubleshooting
- Scheduled Maintenance Planning
- Heating and Air Conditioning
- Customer Service
- Brake systems understanding
- Driveability Issues
- Strong Work Ethic
- Inspecting vehicles
- Diagnostics and troubleshooting
- Alignment Procedures
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Apprentice Automotive Mechanic
Westend Auto Repair
07.2023 - Current
Car Salesperson
Northside Nissan
03.2023 - 06.2023
Produce Clerk
Frescho
05.2022 - 08.2022
Auto Mechanic Helper
The Mechanic Shop
01.2020 - 08.2022
No Degree - Automotive Service Technician
Northern Alberta Institute of Technology
High School Diploma -
Queen Elizabeth School
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