Service operation manager
ALI SADEGH
AkzoNobel
Mississauga,ON
1
Language
1
Certification
36
years of professional experience
Consistently produced solutions that increased efficiency and aligned operations with business goals and available resources.,Built on broad Toyota technical experience, strong problem-solving focus, positive communication, and principled leadership.,Contributed high energy, athletic condition, and physical fitness to workplace performance.,Applied after-sales knowledge gained from Canadian, European, and Japanese experts across multiple companies.,Drove customer satisfaction and higher sales through planning and teamwork.
Work History
Technical Service Manager
7 Years 11 Months- Developing and promoting new marketing strategies in Dubai, Oman and Iran.
- Providing solid and consistent solutions to TOYOTA, LEXUS, BMW, McLaren and AUDI distributors and dealerships in Dubai and Oman.
- Networking major accounts and building strong relationships.
- Presenting calculated solutions and simplify process to increase CSI and sales.
- Managing high volume workshops and providing effective OJT to all key staff.
- Completed AkzoNobel vehicle refinish technology training in ATC Netherlands and Poland.
- Providing technical support in person to all major clients even during the COVID pandemic.
Aftersales Operation Consultant
1 Year 8 Months- Providing solutions to effectively enhance after sales departments.
- Continuously working with CEO on developing new strategies and policies.
- Carefully study all CRM reports and implement strategies to improve company image and efficiency.
- Communicating professionally with all managers to improve sales and services.
Body Shop Manager
6 Years 4 Months- Based on previous success and reputation of building a professional team in Toyota distributor I was invited by BMW CEO to plan and establish a new body shop operations for BMW central branch.
- Design and construction of new body shop was completed in just 4 months. (PPT presentation available)
- The new workshop is 2500 square meters, 57 repair stalls, 2 paint booths, latest water base paint technology, PDR and smart repair as well as mechanical and diagnostic stalls.
- I personally interviewed, hired and trained new staff and created a committed team of professional technicians to provide exceptional service.
- Presenting our new facility and capabilities to insurance companies and signed contracts with 5 major insurance companies for exclusive BMW repairs and approvals.
- Based on several reports from ISO and major insurance companies this is the best body shop facility in the country in categories of customer satisfaction, quality of paint and speed of delivery.
- Our B&P team exceed customer expectations with positive and friendly energy and delivery of exceptional results.
Chief Technical Instructor
2 Years 5 Months- I was hired to assess service abilities and technicians’ aptitude in 40 Toyota and Lexus dealers across the country.
- As Toyota Motor Corporation requirements, all dealerships had to have at least one certified master technician in staff and all service advisors had to pass technical and CRM training programs.
- I completed Toyota Motor Corporation requirements for technical training in 2 years.
- Hundreds of technicians, service advisors and sales staff attended my training classes and seminars.
- Managing Director directly oversee and approved all my training plans, theoretical and hands on practices for technicians were approved by Toyota Motor Corporation Japan.
- All of my graduated technicians were individually tested by Japanese instructors on a series of technical diagnostic challenges and received recognition.
- Provided diagnostic information to field operation staff.
- Diagnosed and repair electrical, mechanical and difficult repairs on site and delivered OJT to technicians.
- I was well recognized for planning and conducting the effective training program in the country.
Field Operation Manager
11 Months- I was invited to join the company as the field operation manager and deputy of service manager to establish and run an effective Technical Department in Toyota Head Office.
- I was overseeing and responsible for Warranty, Technical Support, CRM, Field Technical Reports, Training and Publication departments.
- I was directly involved with evaluation and upgrading 40 dealerships across the country and implementing the new TSM standards from Toyota Motor Corporation.
- I conducted technical support in and difficult or CRM sensitive cases I travel to dealership, Diagnose and resolve the issue, inform and ensure the customer of proper repair.
- We issued service bulletin system and informed all service technicians of existing issues to avoid misdiagnosis.
- The assessment and root cause analysis showed that there was a huge technical gap between technician capabilities and Toyota and Lexus diagnostic procedure as a result I choose to train technicians and resolve this issue.
Master Technician & Team Leader
15 Years 5 Months- I worked as a licensed and Certified Master Technician for Toyota and Lexus dealers in Canada for 16 years.
- I received comprehensive Toyota training in Toyota University as a Master Technician.
- I was directly involved with providing absolutely excellent after sales service to customers with CSI levels of not less than %96 and productivity of over %120.
- I have a great reputation in Downtown Toyota and Oakville Toyota.
Education
MBA - Strategy
GPA: 19.3
Master Body & Paint Instructor
3 levels certification, 16 individual courses 4 years of continuous Technical Education Program
Master Technician
3 levels certification, 4 years of continuous Technical Education Program
Bachelor of Mechanical Engineering
GPA: 16.75
Skills
Support workshop planning and communication needs.
Help manage multiple projects across different locations.
Train and guide staff through on-the-job training.
Use creative problem-solving and Kaizen methods to improve KPI
CRM
and CSI.
Show strong leadership during difficult and complex tasks.
Assist with rollout of progressive programs and projects for Toyota nationwide.
Diagnose technical issues and develop countermeasures to prevent repeat problems.
Work collaboratively to support ROI-focused project performance.
Languages
English
Native or Bilingual
Certification
Master Body & Paint Instructor, Toyota Motor Corporation, 2011 (3 levels certification, 16 individual courses 4 years of continuous Technical Education Program), Master Technician, Toyota University, Toyota Canada 1998 (3 levels certification, 4 years of continuous Technical Education Program)
Timeline
Technical Service Manager
AkzoNobel
04.2018 - 03.2026Read More
Aftersales Operation Consultant
BMW
07.2016 - 03.2018Read More
Body Shop Manager
BMW
02.2010 - 06.2016Read More
Chief Technical Instructor
TOYOTA & LEXUS
08.2006 - 01.2009Read More
Field Operation Manager
TOYOTA & LEXUS
09.2005 - 08.2006Read More
Master Technician & Team Leader
TOYOTA & LEXUS
01.1990 - 06.2005Read More
Bachelor of Mechanical Engineering
Read More
Toyota University, Toyota Canada
Master Technician
Read More
Toyota Motor Corporation
Master Body & Paint Instructor
Read More
MBA from Strategy
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