Ali Rostami
Coquitlam
Summary
With over a decade of experience as a dedicated customer service representative and administrative assistant, I bring a wealth of skills and expertise to any role. My background includes specialized training in customer service and cashiering, backed by a certification that underscores my proficiency. I excel in managing orders, providing quotes, and resolving customer issues efficiently and effectively. Additionally, I am adept at utilizing Microsoft applications to enhance productivity and streamline processes. Bilingual in English and Farsi, I am fluent in both written and spoken communication, enabling me to connect with a diverse clientele seamlessly.
Experienced with managing high-speed, high-pressure environments. Utilizes effective time management and organizational skills to ensure smooth operations. Track record of reliability and strong teamwork to meet dynamic and changing needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Volunteer, Fundraising and Runner (Quality Control)
NGO fundraising and community projects
01.2024 - Current
- Planning and promoting upcoming events, set-up and execution
- Running bucket collections, stalls, helping at fundraising events
- Putting your skills to use in helping our fundraising teams raise
- Engage new funders to support programs
Client Service Representative
Aspire Food Bank and Community Services
03.2022 - Current
- Facilitated client access to vital community resources
- Boosted client independence with tailored 1-on-1 support
- Collaborated with social workers for comprehensive services
- Identified client challenges to enhance support outcomes
Mailroom Assistant (3 Month-Contract)
Robert Half Recruitment- HSBC
03.2019 - 06.2019
- Ensured mail and packages were delivered to correct recipient on a timely manner by communication with all stake holders
- Organized mail room and sorted incoming mail on daily basis
- Processed paperwork accurately in line with departmental policy
- Received Certificate of Appreciation for completion of contract
Office Service Assistant (3 Month-Contract)
BFL CANADA
07.2018 - 08.2018
- Prepared and sent out regular and registered mail
- Maintained dormant filing system
- Scanned documents for electronic filing and archiving when required
- Liaised and organized annual purge of dead files with Iron Mountain (storage company)
- Reported to Office Coordinator about daily progress and achieved targets
Administrative Assistant (3 Month-Contract)
Day and Ross Dedicated
10.2017 - 01.2018
- Handled administrative requests and queries from senior managers
- Provided general administrative support including scanning, faxing and copying
- Submitted and reconciled expense reports accurately and efficiently
- Performed data entry and developed and maintained filing system
Student Engagement (Student Seasonal)
Langara College
09.2016 - 12.2016
- Communicated effectively with executives and staffs
- Interacted with organizational staff, executives, clients, and vendors
- Maintained office filling and storage systems and retrieved information
- Updated databases such as mailing lists and feedback entry
Seasonal Sales Floor Team Member (Seasonal)
Target Canada
11.2014 - 01.2015
- Determined customer needs by asking relevant questions and active listening
- Helped deliver a strong customer focus culture that exceeded expectations every time
- Described products to customers by accurately explaining features and correct use
- Answered product questions with up-to-date knowledge of sales and store promotions
Team Member, Customer Service and Cashiering
Tim Horton’s
12.2012 - 01.2014
- Created exceptional guest experience with guest satisfaction as top priority
- Maintained high standards of customer service in a busy fast-paced environment
- Multi-tasked and effectively communicated with team members
- Demonstrated patience with all customers to provide the best service and improve loyalty
- Processed payments: cash, credit, and debit quickly and accurately
Administrative Assistant (Volunteer)
ISS of BC
03.2010 - 04.2011
- Assessed clients’ needs and referred them to relevant staff if they needed further support
- Assisted clients sign in and out and entered their information on Excel sheet for Resource Centre’s daily visit counts
- Helped clients print, copy, and fax documents
- Updated job binders using the database
Event Assistant (Volunteer)
Community Volunteer Connections
03.2006 - 03.2010
- Assisted the events team with event planning, setup, manning and take down of the booth
- Completed errands to help an event planner
Education
Diploma in Management -
Thompson River University
04.2025
Certificate of Customer Service and Cashiering Training -
DiverseCity Community Resource Society
10.2018
General Business Administration Certificate -
Capilano University
North Vancouver, BC08.2016
English Language Upgrading Courses -
Douglas College
New Westminster, BC08.2009
Skills
- Customer service
- Efficient pacing
- Heavy lifting
- Administrative tasks
- Strong numeracy skills
- Sales proficiency
- Client confidentiality
- Transaction processing
- Data entry
- Computer skills
- Call center operations
- Customer data confidentiality
- Product knowledge
Certification
- Certified Customer Service Cashiering Training, Diversity Community Resource Centre - 2018
- Certified Customer Experience (CX) Strategy: How to Design an Organizational Approach, LinkedIn- 2023
- Certified Listening to Customers, LinkedIn- 2023
- Certified How to Organize Your Time and Your Life, LinkedIn- 2023
Timeline
Volunteer, Fundraising and Runner (Quality Control)
NGO fundraising and community projects
01.2024 - Current
Client Service Representative
Aspire Food Bank and Community Services
03.2022 - Current
Mailroom Assistant (3 Month-Contract)
Robert Half Recruitment- HSBC
03.2019 - 06.2019
Office Service Assistant (3 Month-Contract)
BFL CANADA
07.2018 - 08.2018
Administrative Assistant (3 Month-Contract)
Day and Ross Dedicated
10.2017 - 01.2018
Student Engagement (Student Seasonal)
Langara College
09.2016 - 12.2016
Seasonal Sales Floor Team Member (Seasonal)
Target Canada
11.2014 - 01.2015
Team Member, Customer Service and Cashiering
Tim Horton’s
12.2012 - 01.2014
Administrative Assistant (Volunteer)
ISS of BC
03.2010 - 04.2011
Event Assistant (Volunteer)
Community Volunteer Connections
03.2006 - 03.2010
Certificate of Customer Service and Cashiering Training -
DiverseCity Community Resource Society
General Business Administration Certificate -
Capilano University
English Language Upgrading Courses -
Douglas College
Diploma in Management -
Thompson River University
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