Summary
Overview
Work History
Education
Skills
Interests
Training
Certification
Timeline
Generic

Ali Reynolds

Toronto

Summary

Efficiently coordinates tasks and deadlines to ensure timely project completion. Skilled at problem-solving and adapting to changing environments, fostering a productive and collaborative work atmosphere. Proven ability to communicate effectively with team members and peers, building strong relationships and achieving shared goals. Dedicated professional committed to delivering high-quality results in fast-paced settings.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Peer Leader - Harm Reduction

The 519
12.2024 - Current
  • Developed training materials to facilitate to community members about harm reduction strategies.
  • Implemented innovative strategies in ways kits and other supplies can be supplied to community members to improve awareness of harm reduction strategies and client comfort.
  • Worked with clients to help understand and overcome personal problems affecting their lives and provided a listening ear for them to speak to.

Respite Worker

Margaret's Housing and Community Support Services
03.2024 - 12.2024
  • De-escalate tense situations between clients, and calm clients who were overwhelmed.
  • Intervene in crisis situations using harm reduction based supports.
  • Facilitated recreational activities, promoting social interaction and improving overall well-being of clients.
  • Monitored client progress and reported changes in behavior or needs to ensure appropriate interventions were implemented.
  • Developed strong rapport with clients, fostering trust and open communication.
  • Maintained safe and hazard-free environments.

Health Navigator • SOS Program

Parkdale Queen West Community Health Centre
12.2020 - 04.2022
  • Accompanied clients to medical appointments, having to advocate for their rights and their needs to their doctors on their behalf.
  • Assisted clients in finding resources such as ID, housing, phones, and food.
  • Coordinated care plans with an interdisciplinary team to improve patient outcomes through collaborative efforts.
  • Facilitated access to healthcare services for diverse community members.
  • Enhanced patient engagement through personalized care plans and follow-up appointments.

Outreach Worker • Harm Reduction Team

Parkdale Queen West Community Health Centre
06.2020 - 12.2020
  • Efficiently made harm reduction kits and hygiene kits so we would have enough to hand out to the large amount of people who needed them.
  • Facilitated community engagement through outreach programs.
  • Coordinated access to health services for underserved populations.
  • Provided support and resources to individuals navigating the shelter and health systems.
  • Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the system, Neo.

Key Holder • Sales Associate

Stag Shop
05.2019 - 09.2020
  • Managed inventory levels, facilitating timely restocking to optimize sales opportunities.
  • Conducted regular audits of merchandise displays, enhancing visual appeal and organization.
  • Resolved customer inquiries and issues efficiently, fostering positive shopping experiences.
  • Collaborated with management on promotional events to increase store traffic and engagement.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Sales Associate/Online Shipper

Long Tall Sally
02.2013 - 02.2019
  • Assisted customers in selecting products, ensuring a positive shopping experience.
  • Executed daily inventory checks to maintain accurate stock levels.
  • Collaborated with team members to optimize sales floor layout for improved customer flow.
  • Trained new associates on product knowledge and sales techniques.
  • Engaged with customers to build rapport, trust, and loyalty.

Education

Centennial College
04.2012

Skills

  • Artistic problem-solving
  • Skilled in office productivity software
  • Knowledge of harm reduction strategies
  • Emotional intelligence
  • Inclusive practices
  • Fostering empathetic connections
  • Effective troubleshooting skills
  • Collaborative teamwork
  • Critical thinking
  • Conflict mediation
  • Community engagement
  • Engaged listening

Interests

  • Experimenting with different creative mediums, like scrapbooking, interior design, and fashion, to expand skills and techniques
  • Yoga & meditation for inner calmness
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • DIY and Home Improvement
  • Photography
  • Passionate about balancing physical health with mental and emotional wellness

Training

  • 15 Must-Have Mindfulness Techniques for Clinicians – PESI
  • The Ultimate Grief Treatment Toolbox - PESI
  • Centering Black Youth Wellbeing - A certificate on Combating Anti-Black Racism –Youth REX
  • Break The Ice Peer Harm Reduction Outreach Training – The 519

Certification

2025 - Sex Work & Harm Reduction - Maggie’s

2024 - Break The Ice Peer Harm Reduction Outreach Training – The 519

2022 - Suicide Intervention Workshop - Tiny Lantern

2021 - 15 Must-Have Mindfulness Techniques for Clinicians – PESI

2021 - The Ultimate Grief Treatment Toolbox - PESI

2021 - Centering Black Youth Wellbeing -A certificate on Combating Anti-Black Racism – Youth REX

2019 - Harm Reduction 8 Week Training Program - Trip! Project



Timeline

Peer Leader - Harm Reduction

The 519
12.2024 - Current

Respite Worker

Margaret's Housing and Community Support Services
03.2024 - 12.2024

Health Navigator • SOS Program

Parkdale Queen West Community Health Centre
12.2020 - 04.2022

Outreach Worker • Harm Reduction Team

Parkdale Queen West Community Health Centre
06.2020 - 12.2020

Key Holder • Sales Associate

Stag Shop
05.2019 - 09.2020

Sales Associate/Online Shipper

Long Tall Sally
02.2013 - 02.2019

Centennial College

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