Ali Raza
King City,Canada
Summary
Accomplished Financial Advisor / Assistant Branch Manager with history of success in Lending and Investments at BMO, TD and RBC. Leverages analytical and communication skills and industry knowledge to help clients obtain financial goals and plan for future. Navigates multiple demands to provide high level of service in fast-paced, deadline-oriented environment. Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in Lending, investments and referrals to partners.
Result-oriented Assistant Branch Manager with a solid background in banking and finance. Noted for strong leadership skills, adept at mentoring staff to increase productivity and customer satisfaction. Significant experience in risk management, loan processing, and implementing effective strategies for operational efficiency. In prior role, contributed to improving branch performance through proactive problem-solving and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
BMO
Brampton, Ontario
12.2024 - Current
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Recruited new staff members through job postings and conducting interviews.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Analyzed market trends to identify opportunities for new business development.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Maximized sales potential by training new members in improved sales strategies.
- Networked within communities to identify and capitalize on business opportunities.
- Trained and mentored highly effective teams to meet corporate service standards.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
Financial Advisor (Personal Banker)
BMO
Brampton
10.2023 - 12.2024
- Best of BMO award for achieving YTD Sales Revenue at 259% and finishing as Number one in Brampton as a Personal Banker
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
- Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts
- Highlighted values and educated clients on Investments, Lending and Financial Planning products
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment
- Excel at referrals to partners at BMO including Mortgage specialist and Financial Planners
- Help clients re-arrange existing debit with BMO home line plan for homeowners and discuss investment properties plans with clients
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Financial Advisor
RBC
Etobicoke
08.2021 - 10.2023
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
- Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts
- Highlighted values and educated clients on Investments, Lending and Financial Planning products
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment
- Excel at referrals to partners at RBC including Mortgage specialist
- Help clients re-arrange existing debit with RBC home line plan for homeowners and discuss investment properties plans with clients
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Financial Advisor
TD CANADA TRUST
Mississauga
01.2020 - 08.2021
- 16 million done in residential Lending and Insurance in 9 months in Fiscal year of(Top 5 in Mississauga)
- 3.4 million referred to bank partners in 9 months Fiscal year 2021 (Financial Planning, Small Business, Private Banking, etc)
- 2.7 million done in investments in 9 months in Fiscal year
- Recruited, trained, and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
- Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.
- Highlighted values and educated clients on Investments, Lending and Financial Planning products.
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Personal Banking Associate
TD CANADA TRUST
Brampton
11.2018 - 12.2019
- Exceeded sales goals by 170% for annual year.
- Was Awarded Top 20 Performer in the GTA for the Role in the year of 2019.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Processed customer applications and approved loans in accordance with bank policy.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
Customer Service Representative
TD CANADA TRUST
Brampton
04.2018 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Business Technology Management -
Toronto Metropolitan University
Toronto, Canada05.2023
HIGH SCHOOL DIPLOMA -
North Albion CI Secondary
Etobicoke, Canada01.2016
Skills
- Business Development
- Managing Wealth
- Equity and Debt
- Financial Knowledge
- Mutual Fund Sales
- Investment Analysis
- Financial Services
- Customer service
- Performance management
- Sales strategies
- Staff recruitment
- Team leadership
- Client relationship management
- Operational efficiency
- Coaching staff
- Business development
- Compliance management
- Risk management
- Audit preparation
Certification
- IFIC (Mutual Funds Representative)
- Personal Financial Services Advice (PFSA)
- Financial Planning I
References
Available On Request
Awards
- Champions Award, TD Canada Trust, Top 20 Performer in the GTA for Personal banking associate role, 2019
- Best of BMO award for achieving YTD Sales Revenue at 259% and finishing as Number one in Brampton as a Personal Banker
Languages
- English
- Punjabi
- Urdu
- Hindi
Timeline
Assistant Branch Manager
BMO
12.2024 - Current
Financial Advisor (Personal Banker)
BMO
10.2023 - 12.2024
Financial Advisor
RBC
08.2021 - 10.2023
Financial Advisor
TD CANADA TRUST
01.2020 - 08.2021
Personal Banking Associate
TD CANADA TRUST
11.2018 - 12.2019
Customer Service Representative
TD CANADA TRUST
04.2018 - 11.2018
Business Technology Management -
Toronto Metropolitan University
HIGH SCHOOL DIPLOMA -
North Albion CI Secondary