Ali Raza
Mississauga,ON
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Agent
Longos Brother
08.2023 - 02.2024
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Sales Assistant
Planet Fitness
07.2022 - 09.2023
- Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
- Dedicated to meeting the expectations and requirements of internal and external customers and Utilizes first-hand customer information for product and service improvements.
- Acts with customers in mind, establishing and maintaining effective relationships with Gaining trust and respect through effective communication and service delivery.
- Consistently helpful to the team and other departments.
- Among the first to volunteer assistance to ensure collective success..
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
Customer Service Representative
Standard Chartered Bank
02.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- meeting the expectations and requirements of internal and external customers.
Education
ACCA - Accounting Finance
Toronto School of Management
Toronto, ON01.2024
Skills
- Sales knowledge
- Computer Use
- Tool use
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Money handling abilities
Certification
CPR-A & AED Certification
Timeline
Customer Experience Agent
Longos Brother
08.2023 - 02.2024
Customer Sales Assistant
Planet Fitness
07.2022 - 09.2023
Customer Service Representative
Standard Chartered Bank
02.2019 - 06.2022
ACCA - Accounting Finance
Toronto School of Management
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