Ali Raza
Mississauga,ON
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rogers Communications
04.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Serves as point of contact for new member acquisition and member retention interactions
Concierge
FedEx
01.2021 - 04.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
Bachelor of Arts - Hospitality And Tourism Management
York University
Toronto, ON03.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Call center experience
Languages
English
Full Professional
Timeline
Customer Service Representative
Rogers Communications
04.2023 - 03.2024
Concierge
FedEx
01.2021 - 04.2023
Bachelor of Arts - Hospitality And Tourism Management
York University
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