Summary
Overview
Work History
Education
Skills
Languages
Certification
Awards And Honours
Timeline
Generic

ALI RAZA

Waterloo,Canada

Summary

Dedicated and safety-conscious bus driver with 4-years of experience transporting passengers safely and efficiently. Seeking a challenging position where my strong commitment to passenger safety, excellent driving record, and customer service skills can contribute to providing reliable and top-quality transportation services. In addition to, adept at navigating diverse routes, ensuring passenger comfort, and maintaining a high level of professionalism in all interactions, eager to bring my skills and experience to a dynamic transportation team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Driver Safety and Training Instructor

Grand River Transit
05.2021 - Current
  • Conduct behind-the-wheel bus driver training for the purpose of presenting, reinforcing and/or developing bus driver skills
  • Assist the trainee in completing the knowledge requirements for their Commercial Driver’s License and appropriate endorsements
  • Serve as a positive example of a professional driver
  • Complete all Grand River Transit training related paperwork as required
  • Performs functions of a transit bus driver for the purpose of meeting the GRT’s transportation needs
  • Complete all necessary recertification and evaluation related paperwork as required
  • Stay updated on all applicable vehicle laws(Highway Traffic Act & H&S Act)
  • Follow-up on the progress of the trainee as they become a professional driver
  • Maintain updated licensing (BZ) and physicals as required by the position.

Bus Operator

Grand River Transit
09.2019 - Current
  • Demonstrate a strong commitment to safety, adhere to traffic rules, and ensure the well-being of passengers
  • Provide excellent service to passengers, assist with boarding and disembarking, and address any inquiries and concerns professionally
  • Familiarity with planned routes, schedules, and ability to navigate efficiently to ensure timely arrivals and departures
  • Effective communication with passengers, colleagues and dispatch to rely important information and handle any issues that may arise during transit
  • Basic knowledge of routine vehicle maintenance to ensure the bus is in proper working condition
  • Careful checking of routes, schedule and ensuring all safety protocols are followed
  • Dealing with diverse passengers and traffic conditions require a patient and composed attitude
  • Efficiently manage schedules to maintain on-time performance and meet transit schedule
  • Stay calm under pressure, especially during challenging traffic and weather situations or emergencies
  • Demonstrated ability to communicate effectively and courteously with the public
  • Experience with or ability to acquire knowledge of public disability accommodation and accessibility requirements
  • Professional experience working with persons with disabilities.

Driver

Uber
05.2017 - Current
  • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
  • Assure that vehicle is maintained in excellent condition and cleaned regularly
  • Maintain neat and clean appearance and proved excellent customer service
  • Building a stronger kinder community with positive social interaction
  • Help passengers with luggage and with boarding and exiting vehicles and assist passengers with special needs
  • Clean and make minor repairs to vehicle or take vehicle for servicing
  • Perform business and personal errands for employer such as delivering and picking up mail, business documents and parcels
  • Clean and make minor repairs to vehicle or take vehicle for servicing.

Concierge

Knights On Guard Security
05.2018 - 08.2019
  • Proficient in implementing and enforcing security procedures and protocols
  • Familiarity with access control systems and surveillance technologies
  • Strong observational skills to detect and respond to security threats
  • Ability to remain alert and focused during long hours of surveillance
  • Effective verbal and written communication skills
  • Ability to convey information clearly and concisely to team members and supervisors
  • Knowledge of emergency response procedures and protocols
  • Quick decision-making in high-pressure situations
  • Physical fitness and stamina to handle patrolling and standing for extended periods
  • Ability to respond quickly to physical security incidents
  • Good interpersonal skills to interact with the public, employees, and visitors
  • Ability to handle conflicts and difficult situations professionally
  • Collaborative mindset to work effectively with other security personnel and law enforcement
  • Ability to coordinate responses with colleagues during security incidents
  • Knowledge of laws and regulations related to security.

Loss Prevention Officer

Paragon Security
03.2018 - 08.2019
  • Demonstrated decisive verbal communication and strategic patrol routines to provide a secure environment, reporting any safety hazards or security risk
  • Recorded and identified issues with freezers that contained vital inventory and boilers that required frequent monitoring
  • Hands on experience with video surveillance software and monitoring properties for trespassing and suspicious activity
  • Improved productivity by ensuring new guards understand all post order procedures and responding to client special request promptly.

Security Guard

VP Protection Inc
05.2017 - 05.2018
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
  • Obtains help by sounding alarms
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
  • Maintains environment by monitoring and setting building and equipment controls
  • Strong ethical standards and commitment to maintaining confidentiality
  • Thorough and detail-oriented in monitoring and reporting security incidents
  • Accurate record-keeping and reporting skills
  • Familiarity with security technologies, such as CCTV systems, alarms, and access control
  • Basic computer skills for report writing and data entry
  • Certification in basic first aid and CPR adds value to a security guard’s skill set.

E-Commerce Processor

Hudson’s Bay
09.2016 - 05.2017
  • Contribute to Hudson’s Bay daily inbound or outbound warehouse operations
  • Pick and pack orders quickly and accurately
  • Receive, check in and put away stock quickly and accurately
  • Support UPS, Freight, Returns and Customer Pick-Up departments as needed
  • Replenish picking locations and unload trailers.

Cashier/ customer service

Ultramar Gas Station
09.2016 - 04.2017
  • Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register, optical price scanner or other equipment
  • Receive and process payments by cash, cheque, credit card or automatic debit
  • Calculate total payments received at end of work shift and reconcile with total sales
  • Verify the age of customers when selling lottery tickets, alcohol or tobacco products
  • May also stock shelves and clean check-out counter area
  • Provided each gas station customer with the highest levels of service and satisfaction at all times
  • Handled closing and opening duties, and ensured space were tidy and ready for business each day
  • Organized and improved snack store for easy management
  • Executed inventory and stocking of goods and merchandise inside the store.

Cashier

Shell Gas Station
05.2016 - 08.2016
  • Prepared shift sales including retail and lottery, maintain inventory
  • Supervised and trained junior GSAs
  • Ensured that each customer receives outstanding service by providing a friendly environment.

Senior Executive Officer

NRS International
04.2014 - 03.2016
  • Administers daily activities, develop policies, procedures and systems
  • Serves as the primary point of administrative contact and liaison with other offices, individuals, and institutions on operational and programmatic matters concerning office
  • Maintains payroll information by collecting, calculating, and entering data
  • Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers
  • Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages
  • Provides payroll information by answering questions and requests
  • Maintains payroll operations by following policies and procedures; reporting needed changes
  • Maintains employee confidence and protects payroll operations by keeping information confidential.

Customer Service Representative

Mobilink
07.2012 - 03.2014
  • Clear and effective verbal communication
  • Active listening to understand customer needs and concerns
  • Strong written communication for email correspondence and documentation
  • Analytical skills to identify and resolve customer issues
  • Ability to think on your feet and provide timely solutions
  • In-depth knowledge of the products or services being offered
  • Continuous updating of knowledge to address customer inquiries accurately
  • Managing multiple tasks simultaneously, such as navigating computer systems while talking with customers
  • Prioritizing tasks efficiently to meet customer needs
  • Flexibility to adapt to changes in procedures or product information
  • Handling a variety of customer personalities and scenarios
  • Efficiently managing call volume and resolving issues within a reasonable timeframe
  • Meeting performance metrics related to call duration and resolution time
  • Effectively managing and resolving customer conflicts or complaints
  • Turning challenging situations into positive experiences for customers.

Education

Master Of Philosophy - Total Quality Management

Punjab University
Lahore, Pakistan
09.2013

Bachelors - Commerce And Business Administration

Punjab University
Lahore, Pakistan
09.2008

Skills

  • Defensive driving techniques
  • Road safety regulations
  • Leadership
  • Critical Thinking
  • MS Office
  • Active listening
  • Communication
  • Problem solving
  • Conflict resolution
  • Team building
  • Customer service
  • Negotiation skills

Languages

English
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • Accessibility for Ontarians Disability Act
  • Lean Six Sigma-White Belt
  • Building Team That Work
  • Fundamental of Supervision and Management
  • Workplace Hazardous Materials Information System (WHMIS)
  • Transit Professional Operator Trainer
  • Defensive Driving Course
  • Valid First Aid/CPR certification

Awards And Honours

  • Safe Driving Award, 2021
  • Safe Driving Award, 2022
  • Safe Driving Award, 2023

Timeline

Driver Safety and Training Instructor

Grand River Transit
05.2021 - Current

Bus Operator

Grand River Transit
09.2019 - Current

Concierge

Knights On Guard Security
05.2018 - 08.2019

Loss Prevention Officer

Paragon Security
03.2018 - 08.2019

Driver

Uber
05.2017 - Current

Security Guard

VP Protection Inc
05.2017 - 05.2018

E-Commerce Processor

Hudson’s Bay
09.2016 - 05.2017

Cashier/ customer service

Ultramar Gas Station
09.2016 - 04.2017

Cashier

Shell Gas Station
05.2016 - 08.2016

Senior Executive Officer

NRS International
04.2014 - 03.2016

Customer Service Representative

Mobilink
07.2012 - 03.2014

Master Of Philosophy - Total Quality Management

Punjab University

Bachelors - Commerce And Business Administration

Punjab University

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ALI RAZA