ALI RAZA
Waterloo,Canada
Summary
Dedicated and safety-conscious bus driver with 4-years of experience transporting passengers safely and efficiently. Seeking a challenging position where my strong commitment to passenger safety, excellent driving record, and customer service skills can contribute to providing reliable and top-quality transportation services. In addition to, adept at navigating diverse routes, ensuring passenger comfort, and maintaining a high level of professionalism in all interactions, eager to bring my skills and experience to a dynamic transportation team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Driver Safety and Training Instructor
Grand River Transit
05.2021 - Current
- Conduct behind-the-wheel bus driver training for the purpose of presenting, reinforcing and/or developing bus driver skills
- Assist the trainee in completing the knowledge requirements for their Commercial Driver’s License and appropriate endorsements
- Serve as a positive example of a professional driver
- Complete all Grand River Transit training related paperwork as required
- Performs functions of a transit bus driver for the purpose of meeting the GRT’s transportation needs
- Complete all necessary recertification and evaluation related paperwork as required
- Stay updated on all applicable vehicle laws(Highway Traffic Act & H&S Act)
- Follow-up on the progress of the trainee as they become a professional driver
- Maintain updated licensing (BZ) and physicals as required by the position.
Bus Operator
Grand River Transit
09.2019 - Current
- Demonstrate a strong commitment to safety, adhere to traffic rules, and ensure the well-being of passengers
- Provide excellent service to passengers, assist with boarding and disembarking, and address any inquiries and concerns professionally
- Familiarity with planned routes, schedules, and ability to navigate efficiently to ensure timely arrivals and departures
- Effective communication with passengers, colleagues and dispatch to rely important information and handle any issues that may arise during transit
- Basic knowledge of routine vehicle maintenance to ensure the bus is in proper working condition
- Careful checking of routes, schedule and ensuring all safety protocols are followed
- Dealing with diverse passengers and traffic conditions require a patient and composed attitude
- Efficiently manage schedules to maintain on-time performance and meet transit schedule
- Stay calm under pressure, especially during challenging traffic and weather situations or emergencies
- Demonstrated ability to communicate effectively and courteously with the public
- Experience with or ability to acquire knowledge of public disability accommodation and accessibility requirements
- Professional experience working with persons with disabilities.
Driver
Uber
05.2017 - Current
- Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
- Assure that vehicle is maintained in excellent condition and cleaned regularly
- Maintain neat and clean appearance and proved excellent customer service
- Building a stronger kinder community with positive social interaction
- Help passengers with luggage and with boarding and exiting vehicles and assist passengers with special needs
- Clean and make minor repairs to vehicle or take vehicle for servicing
- Perform business and personal errands for employer such as delivering and picking up mail, business documents and parcels
- Clean and make minor repairs to vehicle or take vehicle for servicing.
Concierge
Knights On Guard Security
05.2018 - 08.2019
- Proficient in implementing and enforcing security procedures and protocols
- Familiarity with access control systems and surveillance technologies
- Strong observational skills to detect and respond to security threats
- Ability to remain alert and focused during long hours of surveillance
- Effective verbal and written communication skills
- Ability to convey information clearly and concisely to team members and supervisors
- Knowledge of emergency response procedures and protocols
- Quick decision-making in high-pressure situations
- Physical fitness and stamina to handle patrolling and standing for extended periods
- Ability to respond quickly to physical security incidents
- Good interpersonal skills to interact with the public, employees, and visitors
- Ability to handle conflicts and difficult situations professionally
- Collaborative mindset to work effectively with other security personnel and law enforcement
- Ability to coordinate responses with colleagues during security incidents
- Knowledge of laws and regulations related to security.
Loss Prevention Officer
Paragon Security
03.2018 - 08.2019
- Demonstrated decisive verbal communication and strategic patrol routines to provide a secure environment, reporting any safety hazards or security risk
- Recorded and identified issues with freezers that contained vital inventory and boilers that required frequent monitoring
- Hands on experience with video surveillance software and monitoring properties for trespassing and suspicious activity
- Improved productivity by ensuring new guards understand all post order procedures and responding to client special request promptly.
Security Guard
VP Protection Inc
05.2017 - 05.2018
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains environment by monitoring and setting building and equipment controls
- Strong ethical standards and commitment to maintaining confidentiality
- Thorough and detail-oriented in monitoring and reporting security incidents
- Accurate record-keeping and reporting skills
- Familiarity with security technologies, such as CCTV systems, alarms, and access control
- Basic computer skills for report writing and data entry
- Certification in basic first aid and CPR adds value to a security guard’s skill set.
E-Commerce Processor
Hudson’s Bay
09.2016 - 05.2017
- Contribute to Hudson’s Bay daily inbound or outbound warehouse operations
- Pick and pack orders quickly and accurately
- Receive, check in and put away stock quickly and accurately
- Support UPS, Freight, Returns and Customer Pick-Up departments as needed
- Replenish picking locations and unload trailers.
Cashier/ customer service
Ultramar Gas Station
09.2016 - 04.2017
- Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register, optical price scanner or other equipment
- Receive and process payments by cash, cheque, credit card or automatic debit
- Calculate total payments received at end of work shift and reconcile with total sales
- Verify the age of customers when selling lottery tickets, alcohol or tobacco products
- May also stock shelves and clean check-out counter area
- Provided each gas station customer with the highest levels of service and satisfaction at all times
- Handled closing and opening duties, and ensured space were tidy and ready for business each day
- Organized and improved snack store for easy management
- Executed inventory and stocking of goods and merchandise inside the store.
Cashier
Shell Gas Station
05.2016 - 08.2016
- Prepared shift sales including retail and lottery, maintain inventory
- Supervised and trained junior GSAs
- Ensured that each customer receives outstanding service by providing a friendly environment.
Senior Executive Officer
NRS International
04.2014 - 03.2016
- Administers daily activities, develop policies, procedures and systems
- Serves as the primary point of administrative contact and liaison with other offices, individuals, and institutions on operational and programmatic matters concerning office
- Maintains payroll information by collecting, calculating, and entering data
- Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers
- Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages
- Provides payroll information by answering questions and requests
- Maintains payroll operations by following policies and procedures; reporting needed changes
- Maintains employee confidence and protects payroll operations by keeping information confidential.
Customer Service Representative
Mobilink
07.2012 - 03.2014
- Clear and effective verbal communication
- Active listening to understand customer needs and concerns
- Strong written communication for email correspondence and documentation
- Analytical skills to identify and resolve customer issues
- Ability to think on your feet and provide timely solutions
- In-depth knowledge of the products or services being offered
- Continuous updating of knowledge to address customer inquiries accurately
- Managing multiple tasks simultaneously, such as navigating computer systems while talking with customers
- Prioritizing tasks efficiently to meet customer needs
- Flexibility to adapt to changes in procedures or product information
- Handling a variety of customer personalities and scenarios
- Efficiently managing call volume and resolving issues within a reasonable timeframe
- Meeting performance metrics related to call duration and resolution time
- Effectively managing and resolving customer conflicts or complaints
- Turning challenging situations into positive experiences for customers.
Education
Master Of Philosophy - Total Quality Management
Punjab University
Lahore, Pakistan09.2013
Bachelors - Commerce And Business Administration
Punjab University
Lahore, Pakistan09.2008
Skills
- Defensive driving techniques
- Road safety regulations
- Leadership
- Critical Thinking
- MS Office
- Active listening
- Communication
- Problem solving
- Conflict resolution
- Team building
- Customer service
- Negotiation skills
Languages
English
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Accessibility for Ontarians Disability Act
- Lean Six Sigma-White Belt
- Building Team That Work
- Fundamental of Supervision and Management
- Workplace Hazardous Materials Information System (WHMIS)
- Transit Professional Operator Trainer
- Defensive Driving Course
- Valid First Aid/CPR certification
Awards And Honours
- Safe Driving Award, 2021
- Safe Driving Award, 2022
- Safe Driving Award, 2023
Timeline
Driver Safety and Training Instructor
Grand River Transit
05.2021 - Current
Bus Operator
Grand River Transit
09.2019 - Current
Concierge
Knights On Guard Security
05.2018 - 08.2019
Loss Prevention Officer
Paragon Security
03.2018 - 08.2019
Driver
Uber
05.2017 - Current
Security Guard
VP Protection Inc
05.2017 - 05.2018
E-Commerce Processor
Hudson’s Bay
09.2016 - 05.2017
Cashier/ customer service
Ultramar Gas Station
09.2016 - 04.2017
Cashier
Shell Gas Station
05.2016 - 08.2016
Senior Executive Officer
NRS International
04.2014 - 03.2016
Customer Service Representative
Mobilink
07.2012 - 03.2014
Master Of Philosophy - Total Quality Management
Punjab University
Bachelors - Commerce And Business Administration
Punjab University