ALI RAMZAN
Winnipeg,Canada
Summary
Tech Support Specialist with over 15 years of experience in DevOps, OpenShift, Unix, and Cloud technologies. Proficient in Container infrastructure, Unix/Linux system administration, and configuration across multiple platforms, including RedHat, VMware ESXi, Ubuntu, AIX, Solaris, and SuSe. Extensive hands-on experience with DevOps tools such as Git, Jenkins, and Ansible, and monitoring tools like Nagios and Splunk. Expertise in scripting and automation using Shell, Bash, Python, Perl, and Ansible Playbooks, ensuring efficient and streamlined operations in complex IT environments.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Technical Specialist
Post Media
07.2021 - Current
- Implemented solutions for Red Hat OpenShift Dedicated and Red Hat OpenShift Service on AWS (ROSA) and Azure Red Hat Openshift (ARO)
- Design and implement solutions for different customers according to their requirements
- Automate Linux patching RHEL 7.2 to 7.9 or higher using Red Hat Ansible and Satellite
- Provided expert tier-3 technical support for Linux image and terminal hardware issues, minimizing downtime and optimizing system performance
- VMware expertise ensures smooth virtualization operations, from patching and upgrades to migration and deployment
- Migration all Linux server from local authentication to LDAP /Active Directory
Platform Development server specialist
Canada Life
01.2019 - 06.2021
- Provided L2/L3 support for Unix OS-related issues, ensuring high availability and swift resolution of critical problems
- Conducted performance tuning and capacity planning for Red Hat infrastructure, significantly improving system efficiency and responsiveness
- Successfully managed physical and VMware esxi, virtual server infrastructures, including regular patches, upgrades, and new server builds, ensuring seamless operations
- Implemented and integrated various network-related services (NFS, NIS, DNS, FTP, Samba Server) across Solaris 10 and RHEL (4/5/6/7/8), enhancing network performance and reliability
- Utilized strong troubleshooting skills with network protocols (DNS, TCP/IP, SMTP, SNMP) and ticketing tools (Remedy, BSA, ServiceNow) to resolve complex issues promptly
- Led the migration of on-premise Linux servers to Azure and transitioned Windows DNS servers to Linux DNS servers, facilitating improved scalability and integration
Network Coordinator
Mexia
07.2016 - 12.2018
- Documented and backed up computer and security systems, ensuring data integrity and security
- Conducted onsite analysis, inspection, and implementation of proposed network solutions
- Monitored service quality and actively engaged with end-users to troubleshoot and resolve network issues
- Developed and managed planned maintenance, upgrades, and patching, ensuring device safety to prevent faults and incidents
- Maintained inventory of software, hardware, and network systems, facilitating planned upgrades to enhance IT infrastructure efficiency and reliability
- Collaborated with Help Desk staff to maximize work efficiency and obtain immediate customer feedback
- Built an ELK stack for MySQL monitoring, providing real-time log analytics for four additional systems
IT Operations Lead
Admaxim
04.2016 - 12.2018
- Developed, coached, and supervised a team of 4 System Engineers
- Integrated 150 RackSpace servers into Nagios, reducing service downtime
- Cut cloud usage billing by 70% by migrating the AdMaxim platform from RackSpace to AWS without production service interruptions
- Automated deployment on 210 servers using bash scripts, significantly reducing deployment time
- Secured the local network from virus attacks by installing the pfSense firewall and controlling unwanted traffic
Network Engineer
NextBridge
12.2010 - 10.2011
Network Engineer
Nexlinx
04.2009 - 12.2010
IT Support Engineer
BMA Captol
04.2009 - 12.2010
Network Engineer
Beaconnet
07.2004 - 12.2007
Education
BS (Hons.) - Computer Sciences and Information Technology
Virtual University
11.2024
Skills
- Nessus (Tenable Security Center & Tenable IO)
- Problem-Solving
- Team Player
- Web Servers (IIS, Apache, WebSphere)
- Excellent Communication
- Documentation & Reporting
- Process Improvement
- Lifelong Learner
- Networking (TCP/IP, routers, switches, firewalls)
- Microsoft and Linux OS Proficiency
- Information security
- Technical support background
- Operating systems
Certification
- CKA
- Ex180
- RHCSA 7, 8, 9
- CompTIA Linux+ LX0-101, 102
- AZ-300
- AZ-104
- CCNA
- 1Z0-879 Part I, Part II
Projects
Migrated all servers from Rackspace to AWS Migrated all proxy servers from the old Ubuntu OS version to the new one Upgraded Apache version on the proxy servers and fixed all vulnerabilities. Developed a local Samba shared drive for 24 PHP, Ruby on Rails developers, enhancing collaboration and resource sharing. Created a secure VPN tunnel to connect 290 Amazon servers through SSH, enhancing security against attacks.
Training
- Openshift Administration, DO280, DO180, DO380, RH133: Red Hat System Administration, RH033 Red Hat Linux Essential, RH253 Red Hat Networking
- Techno Head, 2010
- Microsoft Certified Engineer, Corvit Systems
Trainingauthored
Master RHCSA & RHCE: Career-Boosting Training on Udemy, https://www.udemy.com/course/redhat-ex200-rhcsa-exam-2024-april06/?couponCode=LEADERSALE24A
Languages
English
Professional Working
Timeline
Technical Specialist
Post Media
07.2021 - Current
Platform Development server specialist
Canada Life
01.2019 - 06.2021
Network Coordinator
Mexia
07.2016 - 12.2018
IT Operations Lead
Admaxim
04.2016 - 12.2018
Network Engineer
NextBridge
12.2010 - 10.2011
Network Engineer
Nexlinx
04.2009 - 12.2010
IT Support Engineer
BMA Captol
04.2009 - 12.2010
Network Engineer
Beaconnet
07.2004 - 12.2007
BS (Hons.) - Computer Sciences and Information Technology
Virtual University
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