Ali RAMLEE

• Provides a broad variety of administrative, operational and staff support services
• Engages in report, writing, tracking, and compiling; data entry, record keeping, and data maintenance
• Ensures proper application of and compliance with internal and regulatory standards, guidelines, and procedures
• Reviews and evaluates work quality and productivity standards
• Sorts and handles incoming mail by department and/or employee to ensure timely distribution
• Sorts and delivers interdepartmental mail including notices and memoranda
• Keep records of incoming packages, including their weight, return address and description
• Managed day-to-day operations, whilst recommending and driving necessary process improvements
• Optimized operational processes and procedures for maximum efficiency while maintaining quality standards
• Constantly searched for ways to optimize, reduce, or eliminate unnecessary tasks
• Ensured all internal processes are compliant and report any potential irregularities
• Assisted with the implementation of new processes and procedures
• Identified ways to improve customer experiences
• Trained new employees and ensured that health and safety regulations are followed
• Interacted with customers, answered questions, and resolved issues
• Tracked and reported on operational performance
• Maintained policy and procedure documents
• Reviewing documentation for accuracy and completion.

· Managed day-to-day operations, whilst recommending and driving necessary process improvements.

· Optimized operational processes and procedures for maximum efficiency while maintaining quality standards.

· Constantly searched for ways to optimize, reduce, or eliminate unnecessary tasks.

· Ensured all internal processes are compliant and report any potential irregularities.

· Assisted with the implementation of new processes and procedures.

· Identified ways to improve customer experiences.

· Trained new employees and ensured that health and safety regulations are followed.

· Interacted with customers, answered questions, and resolved issues.

· Tracked and reported on operational performance.

· Maintained policy and procedure documents.

· Reviewing documentation for accuracy and completion.

• Maintained a positive, empathetic, and professional attitude toward customers at all times
• Responded promptly to customer inquiries
• Acknowledged and resolved customer complaints
• Kept records of customer interactions, transactions, comments, and complaints
• Ensured customer satisfaction and provided professional customer support
• Established, developed, and maintained positive business and customer relationships
• Executed sales strategies and secured deals to achieve output goals
• Developed and managed a sales pipeline mix of both high-value and transactional accounts
• Achieved agreed-upon sales targets and outcomes within schedule
• Identified and built relationships with key influencers and decision-makers
• Kept abreast of best practices and promotional trends.