Summary
Overview
Work History
Education
Skills
Languages
achievements: being an employee of month 6 times in row
Timeline
Generic

Ali Partovifard

Ottawa,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Korosh
03.2016 - 08.2022
  • Answering customer questions about the company or services
  • Resolving customer complaints
  • Directing customers to the right department or supervisor
  • Making changes to customers' accounts
  • Handling returns and exchanges
  • Keeping records of customer interactions
  • Selling products and services

Store Assistant

Hyperstar
01.2010 - 01.2016
  • Serve customers and processing sales transactions
  • Restock shelves,
  • Resolve customer complaints


Education

High School Diploma -

Bahonar
Iran

Skills

  • Research
  • Stock Management
  • Document Control
  • Freight Operations
  • Computer Proficiency
  • Efficiency Improvement
  • Team Collaboration
  • Time Management
  • Prioritization
  • Customer Relations
  • Active Listening
  • Conflict & Complaint Resolution

Languages

English
Limited Working
Persian
Native or Bilingual

achievements: being an employee of month 6 times in row

  • Being always ontime
  • Being patient with customers and Colleagues (Customers' preferred Custom service)
  • Being responsible for my duties
  • Having new ideas for resolving complaints


Timeline

Customer Service Representative

Korosh
03.2016 - 08.2022

Store Assistant

Hyperstar
01.2010 - 01.2016

High School Diploma -

Bahonar

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Ali Partovifard