ALI MOHAMMAD
San Jose,CA
Summary
Dynamic, results-driven sales and customer service professional with over 15 years of progressive experience in retail management, automotive sales, and customer-focused roles. Recognized for consistently exceeding sales targets, building loyal customer relationships, and delivering exceptional service in fast-paced environments. Rapidly promoted into leadership roles due to strong work ethic, high integrity, and outstanding communication skills. Known for creating positive customer experiences, cultivating strong team morale, and driving revenue growth while maintaining operational excellence. Fluent in English and Farsi, with a proven ability to connect with diverse clientele.
Overview
20
20
years of professional experience
Work History
Five-Star Professional Driver
Uber Technologies Inc
12.2017 - Current
- Completed over 10,000 rides with a flawless five-star rating, demonstrating unwavering commitment to customer satisfaction and safety.
- Maintained an impeccable safety record, with zero accidents, incidents, or customer complaints, showcasing dedication to professionalism, reliability, and compliance.
- Recognized consistently by riders for excellent interpersonal skills, patience, and adaptability in handling a variety of client needs and situations.
- Developed strong time management and navigation abilities, ensuring on-time performance while maximizing customer comfort.
Senior Internet Sales Specialist
Fremont Acura
01.2015 - 11.2017
- Drove significant revenue growth by achieving one of the highest gross profit margins in the dealership, consistently surpassing monthly and quarterly sales goals.
- Recognized with 4 "Employee of the Month" awards for superior performance, customer satisfaction, and leadership in a highly competitive sales environment.
- Managed high-volume online sales inquiries, expertly converting prospects into buyers through exceptional product knowledge, personalized service, and expert negotiation.
- Built lasting relationships with clients, leading to a high rate of repeat business and referrals.
- Partnered with management and finance teams to streamline sales processes, increasing efficiency and improving customer satisfaction.
- Phone: 510-431-2500
Fleet Sales Manager
Premier Nissan of San Jose
01.2011 - 12.2014
- Successfully managed fleet and high-value customer accounts, delivering top-tier client service while maximizing dealership profitability.
- Achieved highest gross profit margins for multiple consecutive quarters and awarded "Employee of the Month" six times for outstanding sales performance and customer relations.
- Excelled at identifying client needs and providing tailored vehicle solutions, leading to long-term partnerships and repeat business.
- Collaborated with internal teams to optimize inventory planning and sales strategies, contributing to overall dealership success.
- Regularly recognized by management for leadership, professionalism, and commitment to customer satisfaction.
- Phone: 408-979-4100
Customer Service Supervisor
Fry's Electronics
03.2008 - 12.2010
- Rapidly promoted to Customer Service Supervisor within 6 months due to exemplary leadership, problem-solving abilities, and customer service excellence.
- Led team of customer service representatives, training and mentoring staff to improve performance and customer interaction skills.
- Resolved complex customer issues efficiently, ensuring positive outcomes and satisfaction even in high-pressure situations.
- Implemented process improvements that enhanced service delivery and reduced customer wait times, improving overall customer experience.
- Collaborated cross-functionally with sales and inventory teams to ensure smooth operations and customer fulfillment.
Assistant Store Manager & Cashier
Payless ShoeSource
02.2005 - 01.2008
- Promoted to Assistant Store Manager within just 4 months due to strong leadership, sales performance, and dedication to customer satisfaction.
- Managed daily store operations, including team leadership, inventory management, and customer service, while maintaining high store standards.
- Trained and developed new employees to enhance service quality and sales effectiveness, contributing to improved team performance.
- Drove increased sales through personalized customer service, upselling strategies, and product recommendations.
- Successfully met and exceeded monthly sales targets, contributing to overall store profitability.
Education
West Valley College -
West Valley College
Saratoga, CA05.2009
High School Diploma - General Education Coursework
Pakistan Islamabad Junior Secondary High School
Islamabad, Pakistan05.2004
Skills
- Outstanding Communication & Interpersonal Skills — Builds rapport easily with clients and colleagues; adapts communication style to diverse audiences
- Multilingual — Fluent in English and Farsi, effectively serving diverse clientele and enhancing customer relations
- Teamwork & Collaboration — Cooperative and proactive team player committed to collective success and creating a positive work environment
- Sales & Negotiation Expertise — Skilled in identifying client needs, presenting tailored solutions, and closing high-value deals
- Customer Service Excellence — Focused on delivering memorable client experiences and resolving issues to ensure satisfaction and loyalty
- Leadership & Staff Development — Proven success in training and leading teams to achieve peak performance and exceed goals
- Relationship Management & Client Retention — Builds trust and loyalty, turning one-time buyers into long-term clients
- Conflict Resolution & Problem-Solving — Skilled at handling difficult situations calmly and effectively to ensure positive outcomes
- Retail Operations & Inventory Control — Well-versed in managing inventory, visual merchandising, and store operations
- Online & Internet Sales Handling — Experienced in managing and converting digital sales inquiries into revenue
- Safety and Compliance — Committed to safety, regulatory adherence, and professional integrity in all roles
Accomplishments
- Customer Satisfaction Excellence: Over 10,000 Five-Star Rides completed with Uber, maintaining perfect customer satisfaction and flawless safety record.
- Fleet Sales Success: Exceeded fleet sales targets by 25%, earning 6 'Employee of the Month' awards at Nissan.
- Sales Conversion Mastery: Increased online sales conversion by 30% at Acura, recognized 4 times as 'Employee of the Month'.
- Service Improvement Leadership: Trained 20 team members, reducing service wait times by 40% at Fry's Electronics.
- Promotion: Promoted to Assistant Manager in just 4 months at Payless Shoe through demonstrated leadership and dedication.
Languages
English
Full Professional
Farsi
Native or Bilingual
Timeline
Five-Star Professional Driver
Uber Technologies Inc
12.2017 - Current
Senior Internet Sales Specialist
Fremont Acura
01.2015 - 11.2017
Fleet Sales Manager
Premier Nissan of San Jose
01.2011 - 12.2014
Customer Service Supervisor
Fry's Electronics
03.2008 - 12.2010
Assistant Store Manager & Cashier
Payless ShoeSource
02.2005 - 01.2008
West Valley College -
West Valley College
High School Diploma - General Education Coursework
Pakistan Islamabad Junior Secondary High School
Similar Profiles
Nematullah QazizadaNematullah Qazizada
Uber Partner at Uber Technologies IncUber Partner at Uber Technologies Inc
Abdourahamane BarryAbdourahamane Barry
Linux System Administrator at Uber Technologies IncLinux System Administrator at Uber Technologies Inc
Nelson RockefellerNelson Rockefeller
Driver at Uber Technologies IncDriver at Uber Technologies Inc