Ali Mohammad
Brampton
Summary
Experienced and results-driven management professional with a strong background in retail operations and customer service. Proven track record of leading high-performing teams, optimizing sales strategies, and delivering exceptional customer experiences. Adept at identifying opportunities for improvement, streamlining processes, and implementing solutions to achieve business objectives. Known for strong leadership, effective communication, and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Assistant Manager
JumpPlus Premium Authorized Apple Dealer
03.2021 - Current
- Provide leadership and strategic direction to ensure operational efficiency and achievement of sales goals
- Develop and implement targeted sales strategies to drive revenue growth and meet quarterly objectives
- Oversee operational functions, including inventory management, scheduling, and staff performance
- Deliver advanced technical support and comprehensive product knowledge to enhance the customer experience
- Design and facilitate training programs to strengthen team members' skills in sales and customer service
- Analyze store performance data to identify trends and opportunities for improvement, enhancing profitability
- Consistently recognized for fostering a positive and productive work environment
Assistant Manager
Metro by T-Mobile
09.2019 - 01.2020
- Directed daily retail operations, ensuring compliance with company policies and exceptional service delivery
- Resolved customer concerns with professionalism, contributing to high levels of customer satisfaction
- Implemented marketing initiatives to promote products and services, achieving consistent sales growth
- Managed administrative responsibilities, including payroll processing, financial reconciliation, and reporting
- Coached team members to develop their skills, ensuring operational consistency and excellence
Technology Lead
Staples
06.2017 - 07.2019
- Consulted with customers to understand their technology needs and provided customized solutions
- Managed inventory security, ensuring adherence to anti-theft measures and company policies
- Trained new employees to achieve proficiency in technology products and operational procedures
- Collaborated with corporate partners to manage repairs and warranties, ensuring customer satisfaction
Copy and Printing Associate
Staples
05.2016 - 07.2019
- Provided expert assistance in managing and processing complex printing and shipping requests
- Delivered exceptional service by troubleshooting technical issues and offering tailored solutions
- Maintained operational accuracy by handling sensitive documents and organizing shipments efficiently
- Actively supported team initiatives, fostering collaboration and maintaining workflow efficiency
Education
High School Diploma -
Brampton Centennial Secondary School
York University - Interdisciplinary Social Science
York University
01.2019
Skills
- Leadership and Team Management
- Operational Excellence
- Sales Growth Strategies
- Customer Experience Enhancement
- Data-Driven Decision-Making
- Technology Proficiency
- Training and Development
Timeline
Assistant Manager
JumpPlus Premium Authorized Apple Dealer
03.2021 - Current
Assistant Manager
Metro by T-Mobile
09.2019 - 01.2020
Technology Lead
Staples
06.2017 - 07.2019
Copy and Printing Associate
Staples
05.2016 - 07.2019
York University - Interdisciplinary Social Science
York University
High School Diploma -
Brampton Centennial Secondary School
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