Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Hi, I’m
Ali Mohamed
Edmonton,AB
Summary
Overview
4
years of professional experience
Work History
Boston Medical Center
General Cleaner
08.2020 - 11.2021
Job overview
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Handled equipment, chemicals and materials properly and with caution.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
New Leaf Community Markets, Inc.
3rd Keyholder
05.2019 - 03.2020
Job overview
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Mentored new sales associates to contribute to store's positive culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Kroger
Grocery Clerk
07.2017 - 03.2019
Job overview
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Completed regular cycle counts and inventory audits.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Supported promotional plans by updating signage with price changes.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Recommended products to customers to drive sales.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Retrieved items for customers and verified prices.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Smyrna High SchoolSmyrna, TN
High School Diploma
05.2016
University Overview
Skills
- Chemical Handling
- Disinfection Practices
- Sanitation Practices
- Facilities maintenance
- Chemical cleaners
- HAZMAT knowledge
- Self-Motivated
- Customer Service
- Critical Thinking
- Excellent Communication
- Attention to Detail
- Multitasking Abilities
- Leadership
- Basic Math
- Teamwork and Collaboration
- Flexible and Adaptable
Timeline
General Cleaner
Boston Medical Center
08.2020 - 11.2021
3rd Keyholder
New Leaf Community Markets, Inc.
05.2019 - 03.2020
Grocery Clerk
Kroger
07.2017 - 03.2019
Smyrna High School
High School Diploma
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