ALI MANKAL
OTTAWA,Canada
Summary
Organized professional with a background in office administration, working in the felid, supervising a team for 7 years. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence. Committed to maintaining confidentiality and providing exceptional administrative support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Clerk Inclusive Recreation
City of Ottawa
Ottawa, Canada
06.2024 - Current
- Provides administrative and clerical support to the Manager, Executive Assistant (General Manager’s Office), and other program staff.
- Organized and maintained filing systems, both electronically and manually, ensuring accuracy and confidentiality.
- Performed data entry duties.
- Provided assistance to other departments and units as needed.
- Ordered supplies and equipment as needed.
- Ensured compliance with applicable laws, regulations and policies of the organization.
- Resolved customer complaints in a timely manner.
- Delivered exceptional customer service through direct communication with clients and team members.
- Supports the use of program-related database(s) in accordance with departmental and branch procedures.
- Provides support to special projects related to the program.
- Works in accordance with applicable health and safety legislation, policies, and procedures, and all other legislation, policies, and procedures relevant to the work.
Supervisor of Recreation and Programs
City of Ottawa
Ottawa, Canada
06.2022 - 06.2024
- Top-level supervision of all recreation Programs.
- Responsible for training and supervising.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved escalated customer complaints in a timely manner, while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Implemented cost-cutting measures without compromising quality of services offered.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
- In charge of facility rental.
- Assist with entry for Ottawa Hand in Hand.
- Prepared and distributed staff scheduling in accordance with the CUPE 503 union agreement.
- Trained, mentored, coached, and evaluated staff as necessary.
- Prepared and submitted biweekly deposits.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Customer Service Representative
City of Ottawa
Ottawa, Canada
09.2017 - 06.2022
- Respond to client complaints regarding City of Ottawa services
- Assist clients in registering for City of Ottawa programs
- Respond to client queries about City of Ottawa programs
Head Lifeguard/Instructor
Canterbury Pool
Ottawa, Canada
02.2019 - 09.2020
- Functional supervision for aquatic staff
- Oversee a team of 2-10 Lifeguards
- Mentor and coach staff in dealing with client complaints
- Coach staff with programming swimming lessons
- Coach staff with instructional shifts
- Responsible for staff training
- Responsible for new staff screenings (HR)
Lifeguard/Instructor
City of Ottawa
Ottawa, Canada
09.2016 - 09.2020
- Instruct basic swimming techniques to children 0 years – 15 years
- Life Guard duties; developed visual scanning techniques
- Respond to client questions regarding aquatics
- Mentor future lifeguards
Education
Diploma - Fitness and health promotion
Algonquin College
01.2019
Diploma -
Canterbury High School
01.2017
Skills
- Fast-paced work environment
- Motivated
- Reliable
- Flexible
- Interpersonal skills
- Communication skills
- Written and oral communication
- Teamwork and leadership skills
- Compassionate
- Attentive
- Knowledge of policies
- Computer skills
- Microsoft 365
- Dispute resolution
- Complaint resolution
- Risk management
- Program branding
- Program optimization
- Process improvements
- Expense tracking
- Strategic planning
- Community building
- Office administration
- Financial administration
- Scheduling proficiency
- Proactive mindset
- Facility management
- Report creation
- Needs analysis
- Staff evaluation
- Generating schedules
- Report generation
- Vendor management
- Resource management
- Staff development expertise
- Volunteer management
- Program management
- Persuasive communication style
- Staff development
- Data management
- Training coordination
Certification
- Standard First Aid with CPR-C, Current
- AED (Automated External Defibrillator)
- Cash handling training
- PCI Awareness Training
- Core Training
- Respectful and harassment training
- AODA (Accessibility of Ontarians with Disability Act)
- Alcohol and Drug awareness in workplace training
- FRANK training (Customer service training)
- Active Net Data Entry Training
- Unrestricted G Class driver’s license
- Police Record, Available upon request, 01/01/24
- Canadian Firearms Safety Course (PAL)
- Boating License
- Nexus
Volunteer Experience
- Videographer, Gloucester South Raiders, 08/01/16, 11/01/16, Filmed Football games for players and coaches
- Medical Trainer, Cumberland Panthers OSFL U18 (Seasonal), 06/01/23, 07/01/24, Helped players with injuries off the field, Continuously taped joints for immobilization, Motivated teens to stretch and stay healthy, Continuously assess injuries, Treatment of injuries
- Assistant Coach (Basketball), Canterbury Community Association (Non-For-Profit), 01/01/24, 04/01/24, Assist head coach with drills, Motivate youth to be more vocal and confident
- Medical Trainer, Kanata Knights Football Team U19 (Seasonal), 08/01/24, Present, Helped players with injuries off the field, Continuously taped joints for immobilization, Motivated teens to stretch and stay healthy, Continuously assess injuries, Treatment of injuries
Languages
English
Native/ Bilingual
French
Limited
Arabic
Professional
References
References available upon request.
Timeline
Administrative Clerk Inclusive Recreation
City of Ottawa
06.2024 - Current
Supervisor of Recreation and Programs
City of Ottawa
06.2022 - 06.2024
Head Lifeguard/Instructor
Canterbury Pool
02.2019 - 09.2020
Customer Service Representative
City of Ottawa
09.2017 - 06.2022
Lifeguard/Instructor
City of Ottawa
09.2016 - 09.2020
- Standard First Aid with CPR-C, Current
- AED (Automated External Defibrillator)
- Cash handling training
- PCI Awareness Training
- Core Training
- Respectful and harassment training
- AODA (Accessibility of Ontarians with Disability Act)
- Alcohol and Drug awareness in workplace training
- FRANK training (Customer service training)
- Active Net Data Entry Training
- Unrestricted G Class driver’s license
- Police Record, Available upon request, 01/01/24
- Canadian Firearms Safety Course (PAL)
- Boating License
- Nexus
Diploma - Fitness and health promotion
Algonquin College
Diploma -
Canterbury High School
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