Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Ali Khokhar

Mississauga,ON

Summary

Seasoned and result-focused professional with 14 years of progressive experience within Personal and Commercial Banking Products, IT support and information systems. Diverse experience in IT support and process updates, commercial products and relationship management. Ability to work under pressure with strong leadership and communication skills.

Overview

15
15
years of professional experience

Work History

BCI Sales Consultant

Bell
10.2022 - Current
  • Being passionate about new technology and ready to explain it to customers, from an expert to a novice
  • Building great customer experiences that keep customers coming back to Bell
  • Be able to build a connection with customers to find the right products and services for them
  • Provide a great experience and build loyalty with every customer, every day
  • Enjoying the challenge of hitting sales targets
  • Be excited always to learn about new technology and services
  • Knowing multiple languages apart from English (Hindi, Punjabi and Urdu) for better customer experience
  • Provide effective solutions to the client's business challenges and educate them about the benefits of our products
  • Coordinating sales efforts with marketing programs
  • Up to date knowledge on new smartphones
  • A commitment to excellent customer service
  • Excellent written and verbal communication skills
  • Able to work with multiple customers efficiently
  • Helping Customers find the perfect product or service and respond to their questions
  • Assist with leading and training team members.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Appliance Advisor

Best Buy
08.2022 - Current
  • Helping Customers find the perfect product or service and respond to their questions
  • Responsible for contacting customers and gathering information about their business needs
  • Create an amazing customer experience
  • Assist with leading and training team members
  • Helping people find the products that will make their lives better
  • Taken Online trainings to develop my skills, along with opportunities for career growth and promotions.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Trade Finance Officer

Emirates NBD Bank, Commercial Banking Group
09.2010 - 06.2021
  • Awarded Employee of the year in 2012 for conducting remote jobs and exceeding targets by handling various large volume transactions
  • Hired to deepen commercial and corporate banking relationships by all trade transactions, including Trade related loans, internal and regulatory control, product reviews and support new product programs, projects and technology initiatives and managing internal and external stakeholders
  • Supported end to end delivery of Trade processing to customers under the hub/spoke model
  • Monitored/Controlled all transactions received by the branch and ensure smooth delivery and achieve Branch’s performance and contribute to achieving business goals
  • Engaged stakeholders to resolve any operational risk issues and revise processes to address any risks or control issues
  • Monitored and managed daily end to end delivery of services meets SLA ensuring efficient customer service
  • Ensured appropriate controls via timely updates on reconciliations through support and ongoing engagement levels with Finance and relevant business/ support units Supported Business Continuity is robust and carried out as per Business Impact Analysis (BIA)
  • Assisted on any related automation and technology initiatives, taking into consideration system capability, policies and procedures, regulatory requirements and reporting requirement
  • Ensured proactive engagement with project teams on User Acceptance Tests (UAT) and working closely with stakeholders in business, Head Office IT, Compliance, Finance
  • Supported and assisted in migration and post migration risks from System implementation.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Arranged sales between buyers and sellers, acting as representative for Type party.
  • Fostered positive business relationships to promote continued interest in Type products and services.
  • Read financial publications to remain informed about trends affecting market conditions.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

Customer Service Executive

Emirates NBD Bank, Personal Banking
07.2008 - 08.2010
  • Employed to expand bank’s growing team of frontline officers, responsible for optimum customer service to new and existing client, opening and closing of accounts, processing transfers/standing orders/balance orders/ salary batch posting
  • Maintained client service by answering incoming inquiries and working with Client Relationship Managers to resolve specific account issues
  • Ensured timely processing of client transactions including deposits, withdrawals, cheque processing, funds transfers, loan applications, FX transactions
  • Ensured documentations/approvals in place and complied within Bank’s procedures and standards
  • Facilitated effective internal communication practices across regional functional teams such as KYC, AML, Legal,
  • Operations, IT, Credit, Documentation and Risk Management
  • Maintained client contact information for regulatory initiatives such as Anti-Money Laundering (AML) and KYC,
  • Compliance and Legal
  • Assisted in onboarding responsibilities for clients/products.

Technical Systems Analyst

JBF RAK LLC
11.2007 - 06.2008
  • Hired to implement, maintain and support IT and information systems to meet the business needs of the company
  • Maintained, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
  • Key Achievements: Ensured joint primary and on call support, troubleshoot technical problems, deployed new systems and implemented business changes by performing root cause analysis of incidents
  • Facilitated risk and compliance during server migrations, ongoing and upcoming Software upgrades
  • Managed the ORION ERP system which is an integrated cost-effect and cloud-enabled industry solution for growing and mid-sized enterprises
  • Facilitated preparation of MIS reports, optimized business processes by making informed decisions through anytime access to dashboards and analytics
  • Documented technical documentation, internal application support procedures, along with providing support/enhancements and implementation for ORION ERP
  • Interfaced with vendor support processes and contacts when additional technical support is required
  • Collaborated effectively with development teams by identifying defects and opportunities for automation and enhancements
  • Participated in architecture and design discussions around solutions and enhancements
  • Supported all implementations for testing and production environments by communicating upcoming change to impacted technology partners and identifying the requirement for post-production application regression testing
  • Developed and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques.

Procurement Analyst

JBF RAK LLC
02.2007 - 10.2007
  • Recruited to support unit manager of procurement division in effectively managing a portfolio of suppliers
  • Key Achievements: Processed all purchase requisitions received for the procurement of goods and services and assured purchase requisition details and authorization levels are correct Developed positive relationships with suppliers and negotiated terms in order to secure the best procurement deals possible ensuring effective cost management
  • Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
  • Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
  • Maintained internal inventory of supplies and equipment.

Education

BSc. (Hons) - Business Information Systems

University of West London
London, United Kingdom
2006

HND (Higher National Diploma) - Computing Edexcel

Buckinghamshire New University
High Wycombe, United Kingdom
2003

BTEC National Diploma - IT Applications

Windsor Forest Colleges Group
Slough, United Kingdom
2001

Skills

  • Customer Service
  • Customer Experience
  • Microsoft Office (Excel, Word, Access, PowerPoint)
  • Desktop Network/Installation and Repair
  • Web Services
  • Trade Finance
  • Technical Support
  • Operational Improvement
  • Research and Analytical Skills
  • Problem Solving Skills
  • Bank Sales
  • Outside Sales

Languages

Hindi
Professional Working
Punjabi
Professional Working
Urdu
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

BCI Sales Consultant

Bell
10.2022 - Current

Appliance Advisor

Best Buy
08.2022 - Current

Trade Finance Officer

Emirates NBD Bank, Commercial Banking Group
09.2010 - 06.2021

Customer Service Executive

Emirates NBD Bank, Personal Banking
07.2008 - 08.2010

Technical Systems Analyst

JBF RAK LLC
11.2007 - 06.2008

Procurement Analyst

JBF RAK LLC
02.2007 - 10.2007

BSc. (Hons) - Business Information Systems

University of West London

HND (Higher National Diploma) - Computing Edexcel

Buckinghamshire New University

BTEC National Diploma - IT Applications

Windsor Forest Colleges Group

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