ALI JABER
Laval,QC
Summary
Organized and dependble at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Set scene to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Passenger Service Supervisor | Baggage Service
Samsic Assistance Canada Inc
09 2023 - Current
- Assigned to coodinate and Work with Royal Jordanian, Air China , Air Algérie and Corsair airines
- Monitored team's performance and gave feedback when necessary.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Coordinated with ramp agents and Operations to verify baggage was offloaded or Loaded on correct flight.
- Managed customer complaints with professionalism and good critical thinking skills.
- planing the schedules of employees according to operations hours and needs
- coordinate the unsolved claims between the Airlines Station Managers, Airport Authorities and the Clients
- Supervise up to 7 agents and assign them the prioritized duties
Baggage Service Agent
Air Transat
04.2023 - 09.2023
- Updated records when lost, delayed or pilfered bags were found.
- Processed and secured unclaimed luggage.
- Greeted passengers in claim area and helped retrieve luggage.
- Logged bags and flights upon arrival to airport or baggage areas.
- Work with SITA Tracing and Altèa to find bags
- Rush bags to destinations when delayed
- Coordinated with ramp agents and operations to verify baggage was placed on correct outgoing flight.
Passenger Service Agent | Baggage Services
Swissport Canada Inc
05.2022 - 04.2023
- Assigned to work with Qatar Airways , Turkish Airlines and Royal Jordanian Airlines and many other Airlines Representatives as well
- Fielded customer complaints AHL'S & DPR'S as well as OHD and BDO.
- Champion using WorldTracer, HAQIBA, SITA , Bagera for searching delayed or pilfered bags.
- Doing inventory list for Bag Room by collecting, sorting and checking baggage tags against flight lists.
- Coordinated with Operations and Ramp to verify baggage was placed and forwarded on the correct flight.
- Announce which carousel flight going to be and update passengers if the baggage will be delayed.
- Greeted passengers in claim area and helped retrieve luggage.
- Processed and secured unclaimed luggage.
Assistant Professor
Lebanese International University
04.2020 - 05.2021
- Helped struggling students by providing support outside of classrooms with Java programming and Solidworks and consistently checking in on progress .
- Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans for [Internal Combustion Engine] curriculum.
- Graded assignments and maintained student records to assist professors with administrative tasks using programming laboratories & Matlab .
- Built strong rapport with students through class discussions and academic advisement using efficient tools as Microsoft 365 and excel sheet.
- Collaborated with faculty members on AutoCad projects.
Education
Master of Science - Mechanical Engineering
Lebanese International University (LIU)-M1
Beirut2021
Bachelor of Science - Mechanical Engineering
Lebanese International University
Beirut2020
Baccalaureate Diploma - Life Sciences
Hara International College, High School
Beirut2014
Skills
- WorldTracer [ SITA - Turkish Airways ]
- HAQIBA [ Qatar Airways ]
- Altea [ Amadeus ]
- Bagera
- Baggage Handling Systems
- Asana
- Enabling Decision making
- Communicating
- Strong Organizational skills
- Manage Tasks Effectively
- Flexibility
- Supervisory Skills Leadership
Certification
- Earned a certificate of Sustainable Regional Principles, Planning and Transportation John's Hopkins White School Of Engineering
- Earned a certificate of Operations Management: Quality and Supply Chain Gies College Of Business - University Of Illinois Urbana - Champaign
- Certified from Airport College HOTT Helsinki Airport, Finland with certification of Threatening Customer Training · Aircraft Turnaround Coordination · Aircraft Handling and Loading Training (Ramp) · Passenger Handling Training · Safety Management Systems ( SMS ) · GSE Operations · DGR CBTA Training 7.4 - 7.5 - 7.6 · Container Inspection Training in VR · Aviation Security Awareness Training · Aircraft Safety Training · Human Factors in Aviation Training ·
- Licensed with Canadian Equivalency [ WES ] Verified International qualifications evaluated by world education services (WES) as equivalent to four year Canadian bachelor's degree
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Baggage Service Agent
Air Transat
04.2023 - 09.2023
Passenger Service Agent | Baggage Services
Swissport Canada Inc
05.2022 - 04.2023
Assistant Professor
Lebanese International University
04.2020 - 05.2021
Passenger Service Supervisor | Baggage Service
Samsic Assistance Canada Inc
09 2023 - Current
Master of Science - Mechanical Engineering
Lebanese International University (LIU)-M1
Bachelor of Science - Mechanical Engineering
Lebanese International University
Baccalaureate Diploma - Life Sciences
Hara International College, High School
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