Ali Imad

• Greeted customers in a professional and courteous manner and continuously exceed their expectations by “going the extra mile”

• Built and maintain relationships with new and existing accounts such as body shops and dealerships

• Upload the Ownership and the USA title of the vehicle that arrive in the warehouse by using the "CRM"and check in the car by using the app called "creater " and complete vehicle inspections.

Worked as a team player with fellow staff members to optimize branch productivity including helping and keeping the track of the cars that need maintenance.

• Examined and verified 150 titles weekly.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Conducted comprehensive audits of property records to identify discrepancies or omissions, guaranteeing accurate title information for clients.
• Ensured accuracy in document preparation by meticulously reviewing all legal descriptions, easements, and encumbrances.
• Enhanced client satisfaction by providing accurate and timely title reports, ensuring a seamless transaction process.
• Leveraged strong analytical skills to quickly identify potential title issues and develop effective strategies for resolution.
• Improved company reputation by consistently delivering high-quality work and maintaining excellent communication with clients and colleagues.
• Managed multiple projects simultaneously while adhering to strict deadlines, ensuring prompt delivery of title services.
• Streamlined title search processes by implementing an efficient workflow system, improving overall productivity.
• Collaborated with cross-functional teams to resolve complex title issues, expediting the closing process for clients.

• Discount car and truck rentals
• Greeted customers in a professional and courteous manner and continuously exceed their expectations by “going the extra mile”
• Built and maintain relationships with new and existing accounts such as body shops and dealerships
• Assisted with the picking up and dropping off customers and complete vehicle inspections
• Worked as a team player with fellow staff members to optimize branch productivity including cleaning and shuttling vehicles
• Achievements
• Recognized as “#1 Customer Service Rep” (out of 20 reps in the division) in 1st 3 months of being hired
• Ranking was based on customer satisfaction, speed of resolution and availability
• Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Greeted customers in a professional and courteous manner and continuously exceed their expectations by “going the extra mile”
• Onboarding new clients
• Supporting existing clients
• Maintaining client relationships
• Account set-up and system configuration
• Training and system roll-out
• Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
• Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
• Contributed to positive company reviews by delivering exceptional support experiences to clients.
• Maintained good call control to quickly uncover questions and keep call times low.
• Streamlined communication channels for improved efficiency within the customer support team.
• Assisted in developing training programs to boost team performance and productivity.
• Documented caller information in delivery system to initiate standard responses based on particular needs.