Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatemeh Ilkhan

Coquitlam,BC

Summary

Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking product service professional with a flexible and motivational management style.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Cafe Lead

Canuel Caterers (Ice Water Cafe)
12.2022 - 08.2024
  • Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
  • Collaborated with the management team on implementing new menu items based on customer feedback and industry trends.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Collaborated with other departments to coordinate events and promotions.


Assistant General Manager

Saloon Del Panino
01.2021 - 04.2022
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Communicated closely with servers to fully understand special orders for customers.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Planned promotional menu additions based on seasonal pricing and product availability.

General Manager

Dell Cook Restaurant
01.2018 - 11.2020
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Researched new massage techniques and treatments.
  • Prepared oils and lotions for massages.

Education

Bachelor of Arts - Architecture Studies

Allameh Helli
Chaloos
01.2018

Skills

  • Note: I am Fully Available
  • Collaborative Relationships
  • Product Rotations
  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Food Spoilage Prevention
  • Storage Area Management
  • Cleaning and Sanitizing
  • Team Player
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • New Recipe Creation

Languages

English
Italian
Persian

Timeline

Cafe Lead

Canuel Caterers (Ice Water Cafe)
12.2022 - 08.2024

Assistant General Manager

Saloon Del Panino
01.2021 - 04.2022

General Manager

Dell Cook Restaurant
01.2018 - 11.2020

Bachelor of Arts - Architecture Studies

Allameh Helli

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Fatemeh Ilkhan